We have a 1mbps ADSL package from Qtel and at our old home it worked well, we could skype with family back home (with video), access internet, no problem. Then last week we moved our connection (same account, same package) to our new villa just 1 block down the road and now I cannot even open websites or log into google chat (text only), never mind skype, my internet is so slow :(
I did one of those online speed checks and (after the test site "timed out" the first 3 times I tried to open it)download speed was about 500kbps (this morning and upload speek only *wait for this* 8kbps :( And this is on a friday morning - a good day. Is this normal?
I am reluctant to upgrade to a higher speed when I am not even getting the speed I am currently paying for.
Is it normal for customers in different locations to get completely different internet speeds even though they pay for exactly the same package?
What can I do? Should I just cancel my home internet and rely on my blackberry? I am so frustrated and know that if I call qtel they will just tell me to upgrade to a more expensive connection, even though the problem is clearly on their side as it started only when I relocated and my subscription has not changed.
Any advice? Am I right to be annoyed? Can anyone refer me to someone at Qtel who could help?
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Yeah, here's some advice. Try speaking to Qtel.
Just noticed my internet speed when I did the test was actually 70 kbps download and 1kbps upload which sounds more accurate, I was looking at the wrong numbers!!!!!
yes, this is normal - they probably do it deliberately so that you pay alot extra for a speedier internet service
Internet speed was really slow since yesterday.
I had the same issue when i shifted from my old place to the new place, complained ample of times to Qtel, they patched me through to Technical Support, and guy down there was nice and humble person, was on the phone for 30 mins, when the problem was not rectified, after 2 days a guy from Qtel came and changed my Old Thomson Router with the New Home Gateway Router, and that is it......
Now Qtel works Great at my place, but gets disconnect sometimes, that i can bare.....
test your connection :
if its below 0.9 or 0.8 .. call qtel for help ...
It happened to me last week too, but just discover that was bcoz I'm still in free period. And today my free period is over and the internet works perfectly..
If its still the same today...that Office in a Box thing will definitely fly out of the window...and we're on the 24th/top floor....whehehehe
1. does your router broadcast un-secured wireless? if so people out there might have connected to your wireless connectivity. log into your router and check any unknown users have been connected.
2. your PSTN phone line connection may cause internet speed.