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Just a Coincidence or it's like that (Just wondering)

azilana7037's picture

I could write this as a BLOG entry but since it made me feel queasy in a way...I think I'll post it here: Got invited in a birthday gathering and most of the service crew were "kabayans". Since I arrived late due to traffic (imagine that! Traffic in Doha!!!), said hello to the other guests...kwento dito, kwento doon.

Went to the buffet table and politely asked what was in the service tray. It so happened that another female kabayan came to the buffet table as well and said something to the lady server/service staff. Though I know I spoke clearly (in english) and loud enough for the service staff to hear, I was (felt) ignored as she started chatting with the lady (beside me) in our mother tongue/dialect. I had to repeat myself twice and still I was IGNORED.

Exasperated by the way I was treated...I spoke in Tagalog telling them "Kausapin nyo naman ako"(please talk to me) in a jokingly manner. The reply was..."AY...Filipina kayo?"(ay, you're a Filipina?) I just replied, "Hindi ba halata?" (Isn't it obvious?) and smiled. Then, guess what...I was given the attention I asked for.

This is no big deal as it's not the first time I was mistaken for another nationality. I can't say that the lady service staff was rude. I myself had done some years in the service industry and as far as I know, customers should be treated as well as the customer before or after him/her. And not  by someone's nationality

Or maybe I'm just overanalyzing things or just being dramatic. Another QL poster made some comments about the type of customer service he got from fellow kabayans in some establishments here and though I don't believe it at first...what I experienced made me wonder----is it reallt like that or it's just a coincidence....like I said, i'm just wondering.

 

"No one can make you feel inferior without your consent" -Eleonor Roosevelt 

 

 

 


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alecscotland's picture

alecscotland said welcome to reality...azilana7037 ...

wonder no more azilana7037. pinoys are known for their blatant disregard for good quality service! its a reality that we should all accept & do something about! but hey, hindi naman lahat... yesterday i went to one of my favorite pizza joint (sbarro centrepoint) & the pinoy crews there are so efficient & cordial. 

 

going back. bakit ba talaga bastos ang ibang mga pinoy pag dating sa serbisyo? bad breeding? poor social orientation? declining intelligence? certainly not the pay for they should have chosen other jobs than this... eh bakit nga ba? i meet these kind of people everyday & i can say that its all about their insecurities in life... yung pagiging rude & unprofessional often is an inherent defense mechanism...

 

oy kayo hindi panininira ito. isa itong pang-mulat na sana, mag-bago na tayo bago pa mahuli ang lahat... at tuluyan na tayong ma-kilala sa pangit na pananaw.


 

kittyet22's picture

kittyet22 said azilana....just my opinions ...

hi azi.... i so understand what you are saying...i get that almost all the time.

 

im always mistaken as another nationality... especially that i talk english often. even in my first day at work where there are around 40 filipinos in the office, they didnt talk to me at first. it was annoying :P i got that....ay pilipino ka pala?!  i do love it when they are nice to you when you are also filipino...but it shouldnt be just like that.

 

i like the filipino crew in hardees and mcdonalds at airport road, in asia live... salsa...fishmarket...fridays vilagio...many places...very nice people :)

 

in terms of service...yes i get lots of things like that. looking asian but not filipino...some filipino crews tend to ignore you. just some. im not generalizing. filipinos tend to serve and be nicer only to fellow filipinos.

 

there are also those who arent nice because you are also filipino! ^^,

some dont want to serve you and mock you cos u speak english etc. hehe. i think its about serving ur own kind :P crab mentality also. but like what i said earlier....not all. just some. i got bad treatment from a salon from pinays. interrogating me, asking me personal sH** and stuff. and i wouldnt get that in manila. cos in manila, whether you are at toni&guy, david's, fix or reyes haircutters...you get the same respect you deserve - as the customer. i also got bad treatment from JG Sandwich Cellar and fastfood chains. i can name a lot. even dining in hotels u get that.  i have a long list.

 

sometimes,  i get better treatment from being mistaken as another nationality! which is cool cos i believe in a lil bit of privacy. it doesnt mean you're both filipino they can ask even personal details about you (and get snappy when u dont want to talk - and even give ur number!)

 

as you see i dont like using the word kabayan. cos my first wkend in doha, i got stalked by a group of 6 filipino decently dressed men in carrefour following me around saying kabayan kabayan kabayan. and wanting my name my number my work my home add etc. i just kept walking away without saying a word. i cried when i got home :P

in the airport waiting for a flight, a group of filipinos sat near me. they said kabayan and i didnt nudge. i just looked. then smiled back. so they thought i wasnt. and they just talked about me the whole time in tagalog!

 

so when i am in the shops or airport or wherever, i just look and pretend i didnt know what kabayan meant :P

 

i think its the place....being in Qatar changed a lot of attitudes. cos you dont get that back at home...well you do...but not all the time :)

 


 

alecscotland's picture

alecscotland said 2nd nature... ...

i can relate to your experiences kittyyet22... i especially dislike it when my wife stops by souq asiri (pinoy place) to buy dvd's & you can see how pinoy men looks at women... para bang ngayon lang nakakita ng tao.

 

in this day & age, nawawala na yung pagiging hospitable ng pinoy. there is just so much indifference... yes we cannot generalize & i can say not all of them are, but most & far too many of them do have this brand of poor service discipline.

 

i don't think it has got something to do with qatar. i see the same brand in all the 18 countries i've been stationed at... so i don't think that the country they went to influenced them. i believe it is the country they've been from.


 

normanila2000 said I always have this saying ...

That you must give every person the "Benefit of the doubt" Here in overseas there are so many things that bug us and drive us crazy like, Homesickness, low salary, sick family members back home, etc, etc. These things affect our well being  here and believe it or not  may cloud your judgement as well. These people in service industry are also not spared. Even though there's this office rule that "You must leave all your problems at home. We cannot avoid it because were only human that are entitled to human emotions. These emotions can cloud persons judgement and attention. Eight hours  ka ba namang nakatayo sa likod ng counter meeting different people with different concerns and sometimes nabubulyawan pa ng kostumer dahil di nya masyadong narinig yung order nila, My God!, I Thank HIM at wala ako sa ganoong sitwasyon. The least we can  do with them is to give  symphaty, emphaty and understanding. Speaking for myself, in my experience i will first call the attention of the service crew pag napansin kong masayado na syang tuliro sa kanyang ginagawa or pagkuha ng order. Minsan kasi namimisinterpret natin na tinatarayan tayo pag hindi pinapansin yung pagorder natin were i fact ay baka di lang talaga tayo narinig sa dami ng kanyang ginagawa juggling all the work behind the counter. After getting the attention i will now order. People are like books, In ordering, mababasa ko na agad kung may emotional baggage na dala sa trabaho dahil minsan ay very grouchy na sa pagkuha ng order mo or pagseserve sayo. Then i will emphatize, telling him/ her na it must be very hard dealing with so many customers a day and i bet that they are not receiving a good compensation for the kind of work they are doing. Sa lahat ng naeencounter ko na kinakausap ko ng ganito, yung iba nagoopen up and nagluloosen sa kanilang pagiging masungit. Yung iba naman eh nagsusungit pa rin. Well,  i cannot blame them. I just give them the "Benefit of the doubt" telling myself na mabait siguro itong taong ito kung sa ibang pagkakataon ko nameet na hindi stressful ang environment nya and maybe we could have been  the best  of friends. Wink

 

"Thy will be done!" 


 

alecscotland's picture

alecscotland said professionalism...competetiveness... ...

normanila2000, frankly hindi magandang i-katuwiran ang hirap sa abroad o sahod para i-justify ang kanilang unprofessionalism sa trabaho. it's all about professionalism & work values. ang hirap kasi sa ibang kabayan, hindi nila iniintindi ang trabahong pinasok nila. also, "poor compensation"  is the worst alibi because why did they chose the job in the first place kung alam nila na hindi sila satisfied sa salary???

 

i can't help but tell you about today's reality. nawawala na ang competetiveness ng filipino pag dating sa trabaho & i can say that from experience... managing a workforce of over 4000 puts me in a better position to table my opinion.

 

they (service crews) should be thankful for the opportunity of having worked abroad & getting paid three times as much from where they came from.  millions of filipinos are out of work back home & that should be reason enough for them to love their job!

 

 


 

xiexie said now, nm, I  agree with you ...

now, nm, I  agree with you 100%..

 

kittyet22's picture

kittyet22 said alecscotland... ...

what i wrote is from my personal experiences. they were not good. there were lots of them but i still dont generalize. i dont believe in stereotyping as i get stereotyped back at home and here as well. all said as an opinion from a first hand point of view.

 

lets not get out of hand into attacking the subject. yes there are incidents like these that happen all the time. but not with our nationality only! other nationalities experience it too within their community.

 

i don't think it has got something to do with qatar. i see the same brand in all the 18 countries i've been stationed at... so i don't think that the country they went to influenced them. i believe it is the country they've been from.

pls do not say this as you yourself is from that country you are talking about. i am too. people are responsible for their own actions. it doesnt mean that they are from that country they would be those kind of people. most of my friends and family back at home are not like that. so these people acting strangely are just a percentage of people from the country where they are from.

 

 


 

kittyet22's picture

kittyet22 said normanila.... ...

i understand your point. but from my experiences....they were just plain rude :P

 

i work 9-10 hours per day. and even if im stressed out cos of work....i get stressed out cos of missing home and personal issues........but it doesnt give me the right to be rude to others.


 

dragonfly212's picture

dragonfly212 said its happened to me too many ...

its happened to me too many times, they think am pinoy and when I start talking in my english they realise i dont have the accent  and they start serve me and called me mam.. but is cool. as long as I dont have to slap their face to get a services around.

Everybody is right Everybody is wrong, it depend where we stand.


 

alecscotland's picture

alecscotland said mising the point... ...

let's not miss the point here. we're not launching a smear campaign here. in this day & age of a damaged filipino culture, it's time we stack up our idealism with realism! we must face the truth that many of us no longer believe in work values & professionalism our elementary teachers have taught us... 

 

yes we are not generlizing but we cannot deny the fact that the professionalism & competetiveness of pinoys is declining to the point of intellectual bankruptcy! serving customers properly is only a matter of common sense & i can't understand why it's so difficult for them.

 

normanila, we should swallow the bitter pill rather than justifying what is wrong... let us face the truth! then teach them what is right... by telling the whole world what is wrong with them...


 

alecscotland's picture

alecscotland said what i mean to say ahh...kittyyet22 ...

what i meant is that in the 18 countries i visited where there are pinoy service crews, i always notice the lack of professionalism especially when they serve fellow-pinoy customers.

 

again i say, i am just pointing out like you said a "percentage" of my fellow pinoys who are in the service business. i never said anything about all of them being rude & all. its just most of them are...

 

if you have not stepped into the real world, it's about time you do. because what you see in soap operas, tourism commercials, etc  are far from reality...

 

the reality is, unless we filipinos have the proper work ethics, the country's progress will forever be an elusive dream. okay "bagong bayani" daw ang OFW's, but the sacrifices of so called heroes does not contibute to progress.  Progress is driven by people... people who do not find shame, regret, & frustration  in the work they do, these are the true heroes & driver of progress. 


 

Karin's picture

Karin said . ...

on the contrary of what i have experienced there azzy, a crew came to me and asked if theres anything i want and he would serve it....i asked what he would suggest and he brought me some fruit salad.  Even my drinks he would come and ask if i want another glass.  

 

Adjust, Adopt & OvercomeAdjust, Adopt & Overcome


 

azilana7037's picture

azilana7037 said As I said in the above topic, I maybe OVERANALYZING IT ...

 I was just wondering, I'm not generalizing things...Or maybe I should have brushed the experience as nothing. But, looking back, I sometimes have to look closely at the service crew's name tag to check if he/she's a kabayan or not. And I do get the service i wanted. But I don't think it has to be like that...

Another example (which was mentioned as a topic in the general forum) is the service we get in shops. Go into a shop in your simplest attire and the sales staff will either ignore you or give you a scorned look. Typically deducing you don't have the money...But if you're made up, they will follow you like a chick to the mother hen.

 

"No one can make you feel inferior without your consent" -Eleonor Roosevelt 


 

agentx44 said .... professional and work ethics ...

contrary to what mr. alecscotland said, i think we filipinos are hard working and highly qualified individuals. we can not blame our country's progress or lack of it, on a seemingly lack of professionalism and work ethics of "most" service crew you have encountered. i myself, have had bad experience with some filipno service crew here but i experienced the same with other nationalities or even in the philippines. take note also though service crews may represent a large number of OFWs, there are also a lot of professionals (engineers, nurses, doctors, IT specialists etc) who have made our country proud.

i think our country's woes can be attributed both to its leaders, primarily and the people. we can never move on if we can not do away with bad politicking , bad governance, bad leadership. at the moment, i think what we need is a strong leader. Someone in the mold of Lee Kuan Yew or Machiavelli ... someone who is willing to be righteous than popular .. And we as a people, we can not do no less.

Yun lang po :-)

 

alecscotland's picture

alecscotland said missing it... ...

agentx44... no longer we have that much hard working & highly qualified pinoys in todays generation. the pinoy's competetive edge will soon be a thing of the past... the youth today is being kidnapped by mindless consumerism, fantasizing on tv-based idealism, distorted communication skills, & the list goes on. these youth, will be our future???

think think think....!

 

Gumby's picture

Gumby said Ummm, what does kabayan ...

Ummm, what does kabayan mean? I can't understand much of the above conversation without know the meaning-is it a slur? I've googled it but can't find the definition.

 

azilana7037's picture

azilana7037 said Gumby..."kabayan" means ...

 fellow countrymen

"ka" - prefix meaning "same"

"bayan" - (root) word meaning "town"

"No one can make you feel inferior without your consent." - Eleonor Roosevelt


 

novita77's picture

novita77 said went to Giordano outlet in ...

went to Giordano outlet in CC ... this filipina shopkeeper following me around. Everytime i touch something ... as soon as i left the spot she quickly re-touch up the place again with her sour face.  It seems like she is not very happy i am walking around in her shop ... What i can translate from her attitude was ... what the heck i am wondering around there ??? 

 

She changed attitude straight away when i walked to the cashier with QR 700 worth of purchases. Big smile and said 'come again Mam...'. Yeahhhh right  ...

 

Yes i was wearing my flip flop and my not so nice clothing when i walked into that shop. I guess nowadays people really judging others by its cover Laughing

 


 

charansoi11r's picture

charansoi11r said Novita How is the service of ...

Novita How is the service of Giodarno Shops in S'gapore :)

 

novita77's picture

novita77 said Lol ... Giordano in ...

Lol ... Giordano in Malaysia, Singapore and Indonesia... their staffs will do everything for you. I will just pointing out what i want ... they will grab the bag for you, asking the size you want, colour and they even will bring it to the cashier for you.

 

Miss shopping in Asia now ... Frown


 

charansoi11r's picture

charansoi11r said I miss Great Singapore Sale ...

I miss Great Singapore Sale :(

 

hapy said Asians Lack professionalism ...

Yes thats what i have found, most asians lack profesionalism

 

charansoi11r's picture

charansoi11r said Sijngaporeans, Malaysians ...

Sijngaporeans, Malaysians and Indonesians are Asians as well (:

 

blacklady said well....ms. azilana ...

i have also experienced that kind of  experience u had and mine is for a lot of times ..... and really, it is sad and disappointing to think why our kababayans are treating us like that?? Is that our own mistakes or it is their's? Being so insecure, unprofessional, no GMRC or disappointed because they can't  make any "pa-cute to us anymore - to get extra tip or money)..............or whatever?

 

one time, when i was paying at the counter of one of the shopping mall here... the cashier or the filipinos there started talking to me in english and really  treated me so special ..... (maybe thinking that i am other nationality) but as a filipino or a kabayan  i smiled at them and answered  back in filipino language in a very nice way, so that they will feel more comfortable (obviously they were so trying hard to speak english). But what i got after that?? These filipinas started saying that " Kabayan you should have told or informed us earlier that u are  a filipina..... we just wasted our vocabulary talking to u plus our extra effort, e pinay ka lang naman pala and so on ...etc!!!

See, this is what we call as not a coincidence ms. azilana but rather common attitude of other fellow kabayans to us. i dont know how they are surviving here in qatar, but really those kabayans who are having this kind of gesture to their kabayans are really, disgusting!!! very, very disgusting!

 

 

 


 

Alexa's picture

Alexa said   Guys, sorry to butt ...

 
Guys, sorry to butt in...but ..relax!

You will find unprofessional people anywhere and from everywhere!

I find , especially with people from the Filippines, they are friendly and helpful, they even smile once in a while!

Sure, not all of them are like that, but then again, it is the same, or worse with other nationalities. 

Novi, what hppened to you, happens to me too, I just look at them and ask if they have problem with me being in the shop.....they then quickly change their attitude! lol. 

What does anoy me quite a bit, is when some of them speak in tagalog, and I just know they are talking about me...that is really very uncomfortable!

But again, other nationalities do that too. 

 

 

It helps to USE the brain, as it is given to you not only for balance.

Alexa


 

novita77's picture

novita77 said Happy ... i find it when ...

Happy ... i find it when doing the shopping spree in Asia (Singapore, KL, Jakarta or HK ... their staffs are more well trained).

 

I dont think it is a matter of nationalities ... i would said it is a matter of customer service training.

 

 


 

novita77's picture

novita77 said Alexa ... i agree with you. ...

Alexa ... i agree with you. The shop owner in Doha need to invest more $$$ to give a proper customer service training  to their staffs.

 

charansoi11r's picture

charansoi11r said Singapore work force is very ...

Singapore work force is very professional. You have go there to see for yourself :)

 

Alexa's picture

Alexa said   Of course Novi! Not ...

 
Of course Novi!

Not only are they better trained, but they are also better treated and therefore are happier people! 

 

 

It helps to USE the brain, as it is given to you not only for balance.

Alexa


 

azilana7037's picture

azilana7037 said Mariah, is that MALL the one next to Villagio? :-) ...

 I did experienced it several times in that shopping mall.

Another incident that happened not long ago, I was in my faded t-shirt and pants, flip-flops, shiny faced and wearing my eyeglasses. the cashier at the grocery just pushed asided my stuff after scanning it and roughly bagging it. I looked at her and said, "if you're tired and crancky with whatever's bothering you, please don't vent it on my groceries". She stared at me as if I spoke ALIEN so i repeated myself in our mother tongue (tagalog). Only then, she said sorry but her face was scrawny as if she ate a bittergourd.

What to do, yanee...

 

"No one can make you feel inferior without your consent." - Eleonor Roosevelt


 

JAVI's picture

JAVI said I certainly hope this helps. ...

Aside from awareness, although I am mildly entertained, I think we have enough negatives about our filipino folks than positives in this forum.  I for one admire our ofw's--just like anything else and Im sure everyone here shares the same. I for one would prefer to give somebody some time and actually understand what they are going thru before I make my research final.  May mga nakakilala akong masungit din in the past, however, the more I get to know them, the better it gets. 

 

Minsan din kasi I dont blame people on what the've become from the cards that the've been delt with in their lives (baka nasunugan or something).  Kanya kanyang struggles pero I would have to say that regardless, they still move forward kahit gaano kahirap.  Sure, minsan or madalas may masungit, minsan may gustong magpabili ng baboy or alcohol kahit kakikilala mo palang, may iba gustong malaman ang sweldo mo, iba interested makipag kaibigan only if you are single (all of this I've read and experienced)--pero, I don't blame them a single bit; they are just trying to do what they think is best at that time to adapt and overcome.  Siguro, if I were in their shoes, magiging masungit din ako minsan--having to provide for a family with little or no resources, kasama pa ang kamag anak, anak ng kamag anak, katulong, anak ng katulong etc. 

 

Sorry too long. The scotch is sooooooo gooooood!  

I just want to say I am proud of these guys, mahirap makipag sapalaran, away from family and not even getting compensated properly for it. Wala lang kasing choices minsan eh, hindi porkit kumikita ay sapat na kesa sa buhay pinas--yung mga prosti sa ibang bansa, kumikita pero hindi naman reason para masabing ok na yun, yung mga katulong na hindi maalagaan ang anak pero naaalagaan ang ibang mga anak for a small price as well.

I agree with novi77, training as well as effective communication is of paramount importance in any organization.

I may be a u.s. citizen, I fight the American wars, but my utmost respect and admiration are still and have always been for my filipino folks. Have you guys seen a Youtube video titled "Staind Pinoy KARAOKE (So far away)"--I dont know who this blessed family are but let me say this, "This is what Im talking about folks--outstanding." Sayang na lang sa mga masyadong nagagalit sa mga kabayan.

"Rock and Roll" by Tado

 


 

Kodak_7.0's picture

Kodak_7.0 said hello ...

I'm happy that there filipino's doing the jobs that a lof of us would not do. I'm an American living in the country of qatar, and there a lot of different cultures and ethncities living here. I never had any complaints with the services I have recieved from the filipino people in this country.

I have some complaints with the people from eastern european countries. I went to a coffee shop in the mall, and the waitress ignored me on serval occasions. I finally got her attention and I said why are you ignoring me. The women told me she was tired because she is working two jobs. I told her I work to and she should not show her emotions on her to the costomer.

I met some Lebonease people in Doha, they have a great sense of humor, and I do say they are my kind of people that I would hang out with.

I found out the hard way to stay away from Koreans that work with Qatari Airways the koreans do not have any class or feelings. They are very cold and inconsiderate people. The Koreans that live in Qatar are not same in S. Korea.

 

liza2269 said Let's face it ...

Filipinos are hardworker, that's why no doubt why mostly kabayans are working in malls, restaurants, hospitals and etc. We are known for being clean and friendly. Let's just understand some of them co'z sometimes even we try to control, we can't hide our (moods) feelings even we are at work. In my work if i saw kabayan, I usually ask them what they need co'z I'm happy talking with kabayans. Who else will understand us?, diba kapwa pinoy?., http://www.lizaqat.b...

 

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