My company is working with Mashreq Bank. Every month I am receiving my salary from Mashreq Bank. Last year in July, Masreq Bank worker came to my company. They asked all my collegues for credit card. I had been very happy. Because I didnt have any time to go to bank and to apply for the credit card. It was realy necessary for me. I prepared my passport copy, Id copy, company letter for the Bank. I gave all my documents that Mashreq Bank worker. He told me 5 working days later your card will come to your address. 1 month passed. I called Mashreq bank to ask my credit card. They asked me the guy's name who took my documents. I didnt have to know his name, he said ok I am coming to your office, you prepare your documents again. I prepared again. he came and received my documents. 2 months passed. Neither anybody calling me,nor the postman bring my credit card. I called to Bank. No body knows anything about me. I got crazy. I went to the Bank. I asked the worker of Mashreq Bank who is named Mohammed(Indian), they told me he went to his vacation for 3 months. I asked where is my documents. They told me we dont know. I got crazy and crazy. I told myself Ok Nazli, no need, forget about your credit card. Use your Turkish credit card. 6 or 8 months later from the begining, Mohammed called me," How are you Nazli, I am Mohammed, Are you still didnt get your credit card? All your documents with me but your salary documents date has expired, can you bring me it? That time I would go to holiday, i really need credit card. In 5 minutes I left office and go to C Ring Road Branch. He were laughing at me. He took my document and told me 5 working days later. Be patient. I went to holiday, came back 10 days later, 5 more days passed I called. Somebody told me after shouting him to remind me who am I,he told me that mohammed changed his job. he went to another bank, another company. Oh my god. From the begining. It was like a joke. Somebody told me maybe he sent your application to UAE. let me check you from the internet. He told me it is on the way. 3 days later you will receive your card. I didnt say anything I couldt believe (I hate Mashreq Bank. It is not a bank. All the workers doesnt know anything about banking.) Lately my card one week later came to POST OFFICE. POST Office called me to take my letter. I went and received my credit card. Today has been 1 month after receiving my card. I went to Mashreq Bank for payment of the credit card, also I requested automatic payment from my account. Becasue it is very difficult to go to bank every month in working hours. She made my payment automatic, that time I relaized, this is MASHREQ BANK , Nazli be careful, this is not normal bank. Workers are not normal.I am sure I ll pay two times in a month. I said "I am sorry I want to close my automatic payment request" to the lady who opened my automatic payment request . She told me I can not. I said why? 1 min. ago you opened my automatic payment request. She said sorry go inside of the office. Oh my got. It is like a mystery. I went inside she checked her computer told me call our "call center" I said ok, cancel my credit card. I dont want anything from your bank. No need. Please cancel. She said you have to pay all your debit.And go to that lady who opened your automatic payment. I paid all my debit, I went to that lady, I said cancel my credit card. She said give me your passport copy. I said in your archive you have, she said you have to bring it. I said I have ex ID. She told me no, maybe you fired from your company, how can I know. If I fired this is not problem, because I dont want anything from your bank. Just I want to CANCEL my card. Also when i went to cashier to pay my debit, I asked calculator to calculate my debit. He gave me his mobile phone for calculating. How you employ these stupid people to your bank. These are not those people's shame. These are Mashreq Bank shame.
akramkhan said
yeah this bank is stupid ...i also heard about this bank
only for lucky draw peoples are using
draj said
oohh godd... if were there ...oohh godd... if were there i would have bang my head or the banker's head...
lamea said
well frankly mashreq bank ...well frankly mashreq bank services are really good in UAE i wonder how they got this bad here!!!maybe they are trying to go with the flow!! banking services are hopeless in qatar no matter which bank you deal with!!!
owis said
hahahahahah ... oh my ...hahahahahah ... oh my godddddddddddddddddd
i really feel so sorry for you mr's Nazli ... such a nerds !!!
debeers said
thanks for the info..this ...thanks for the info..this wil help
keep your options open
NPA said
good move Nazli..if not you ...good move Nazli..if not you might end up in mental hospital.
syamsat said
Hahaahahaaaaaaaaaaaaaaaaaaaaa ...Hahaahahaaaaaaaaaaaaaaaaaaaaaaaaaa
may be a bank is hiring all incompetent people..
Snowstorm said
i am gonna watch my credit card bills closely. ...The one thing i know for sure is that if you miss their payments by a day, you get a big fine.
http://www.qatarlivi...
YOU DONT KNOW ME, DONT EVEN TRY !!!
oabazeed said
I went to them to open a ...I went to them to open a saving account, and I wanted it to be quick, I had a lot of cash in my hand that I wanted to keep away from my other accounts.
The first day to told me we neem the Electricity and water bill as a part of the documents, I came back the next day and they did not ask about it again, so i lost one day for nothing.
They promised me it takes 3 days to open the account, and I waited 13days, and never heard anything from them, I called them back, asking if my account is opened already, and how long it takes to close it again, :))
Yea, it's rediculous, Time is money for me, and I don't want to mix cash in the same accounts, for business requirements.
Ironically, they told me there might be a charge for closing the account, and then they told me that I can close it for free since I did not use it.
Other than the amazing and helpful Philipina in the costumer service, I found nothing good at all.
:D
DeepMidoff said
I have been using this bank ...I have been using this bank for millionaire draw only. 100 of their agents offered me credit cards and a firm no. to everyone. These prople who are promoting their credit cards are not their direct staf.. They are agents who are working for a commision :)
kismet said
That is totally crazy!!! I ...That is totally crazy!!! I wouldn't believe it if I hadn't lived here for a year!
Luckily I only had positive experience with my bank..
Kismet
kinsley said
do they have their HR?!? ...kinsley said
deepmidoff..even the lady whogave him a mobile calcu? ...bijoy said
Same experiences, here too- mate! ...To be short:
1. Representative came with credit card offer in April-2007.I gave about 5 official documents, complying many times what they were asking
2. The present, May-08; STATUS STILL THE SAME; no card, no representative; just the comment under processing.
3. Reasons? Some representatives, as informed from internal sources, did some frauds, so the management sacked many, including the represenrative who handled my case plus his team leader.
4. Plus points are that once in a while I do get an anonymous representative call of Mashreq Bank saying that my card would be issued shortly and they need another certificate for that. And again the friendly and likeable females at customer support who say "Go away" as if it were an "Welcome".
5. Personally, I decided to end my relationship with the bank by cancelling the Millionaire certifiates and the linked card; as the proverbial last straw came delays in getting cancellation approved from DUBAI and customer service representative who has time for everything but sit in her chair to help a hapless victim as ME!
AyeSsaH said
same here ...I once trust Mashreq too but I had a terrible experience with them - It is unbelievable to deal business with bank and they just rely on verbal communication fro whoever and never really verified how true is the report they got, instead they treat the customer as thief. I did not say this because I heard so, but because I experience it myself. It's the worst nightmare in banking transaction. worst.. worst.. worst.. sorry for those who served Mashreq sincerely but this bank is a milestone away from the customer deserved bank.
aero_babe_01 said
Yah such a stupid bank! You ...Yah such a stupid bank! You are all ryt! Just got a bad experience from this bank also!Atleast I know now that I'm not the only one who hate Mashreqbank!
irrysa said
do u still need a credit ...do u still need a credit card dear?
just let me know, i will send someone to u and i promise u, none of this will happen!!
If you're looking for a problem, you're probably gonna find one.
nzlbhcyk said
I SEND ONE COMPLAIN LETTER ...I SEND ONE COMPLAIN LETTER ALL E-MAIL ADDRESS WHICH I FOUND FROM MASHREQ BANK WEB SITE. THEY DIDN'T TRY TO WRITE ANY ANSWER TO MY LETTER. I SAW THEIR CUSTOMER IMPORTANCE ON THEIR EYES
THANK YOU QATAR LIVING
azilana7037 said
you don't know the half of it... ...THAT BANK STARTED ALL MY MISERY HERE IN QATAR...
I hate that bank with all my being...
harsha said
thank god.. i dint open an ...thank god.. i dint open an account with em..
slug88 said
OK it was just to long ang ...OK it was just to long ang borig read all of it. any way the guy Mohammed(the indian dude) is the one to blame all of this. I think he dont know how he should do his work. Masheq should fire him
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♥~~"Never argue with a fool. People might not know the difference".~~♥
♥~nashx~♥
(=^_^=)
slug88 said
ok to hell with it!!! BURN ...ok to hell with it!!! BURN THAT BANK!!
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♥~nashx~♥
(=^_^=)
zezozs said
hay nazli, sorry to hr wht ...hay nazli,
sorry to hr wht happend to you,if you remember I spook to you about that cuz I work for the bank and you called me and you shout on me-by mistake-!! I dont think that should put itall on the bank in this way, specially whn you give your docs to any body ask to, one guy dosnot represent all the staff.
hope you find your pace of mind in some other bank.
be fine
Waiting for life to happen!
hurricane007 said
i bet this is the worst bank ...i bet this is the worst bank ever. i was a victim too. mashreq bank employees are the worst in customer service!!! hate to see!!! they are trained to work for mafia or underworld.. oh sorry may be in fish market!! they are only trained to cheat the customer or to trap the customer.
hurricane007 said
****guys, this is a ...****guys, this is a warning**** please don't lose your money and precious time running behind the fools from mashreq bank!!! i have two tragedies to tell you guys.. i shall post it once i get some time.. beware, mashreq bank s*kz!!!!!!
crisea529 said
I had posted a same thread ...I had posted a same thread too with this worst bank ever! I haven't received my credit card yet after a month now of promising me that It will be sent to me "THIS WEEK!!!"Anyway there is lot of "THIS WEEK" more!!!!
charanmafiriyals said
Mashreq Bank ...Credit card solicitors are not Mashreq Bank employees. They are agents promoting Credit Cards and they get a commision after you apply for the card. what will happen after that is non of their concerns. So don't Blame The Bank for the actions of the individuals.
Me & My wife buy Mashreq Bank Millionair Coupens every month :)
charanmafiriyals said
FYI - My wife's Credit Card ...FYI - My wife's Credit Card was hand delivered to her office in less than a week :)
dmigtysolomon said
I am in the process of getting my credit cards... ...with this bank. Maybe not all the agents. Have anyone had a bad experience with a Filipina agent? Tell me and I will confront them. Right now, I can only say positive things about this bank. But who knows, maybe I have not yet experience your experience?
"dgoodrebel will always be the rebellious good one"
skdkak said
Q-Tel is far worse than MB ...Its been over 3 months i applied for land line and ADSL line for my home.. still no sign of them
slug88 said
"Have anyone had a bad ..."Have anyone had a bad experience with a Filipina agent? Tell me and I will confront them." uhhmm... do you work in mashreq? how about if I had some bad experience with some Indian agent? can you help?
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♥~nashx~♥
(=^_^=)
hurricane007 said
hi dmigtysolomon, i got a problem with ...dude, i got a problem with one of the mashreq bank staff and he's a FILIPINO. he trouble me like anything and he presented the worst form of customer service. btw it's loan issue. i hate to see that guy again. and his name is michael! not even a single thing to say as +ve.
dmigtysolomon said
slugg88, no I'm not working with Masreq..... ...it's just that I know the work habits of these Filipina. For Hurricane007, I'll check if I can help get rid of this Michael. I'll try, not a promise!!!!!!!!!
"dgoodrebel will always be the rebellious good one"
hurricane007 said
zezozs, one guy represent all the staff ...guys, this is your first and foremost problem (don't call it human nature. when it comes to serious business) u guys never accept your mistakes. keep finding excuses or reasons which suits verywell for loosers!!!!
Qatar Idols said
once again, this is a ...once again, this is a hundred times we has posted thread for Mashreq Bank. what to do?
i've been a victim, my friend whom i referred too also been a victim and here we are again...
i made sent my complaints and all of your post here in QL thru their email but nothing happen. one guy called and he just listed and didn't meet my expectations. i don't know swear how to deal with their bank. but in UAE they're claiming they're No.1. really? or maybe No.1 in fooling people.
maani said
what the f******k now me 2 ...what the f******k
now me 2 hate mashreq bank.
simpleman said
Mashreq is a "Millionaires" ...Mashreq is a "Millionaires" Bank where a penny is not given to a needy Customer. Believe me they take money in a Second or so but runs you between pillar to post for giving any money. THE WORST as far as i have seen, no ethics nor policies just trapping tricks.
They Come to your Office saying they provide easy loan,good interest rate and all the stuff, being fallen to the trap you open a salary transfer account and gives all the documents and thats it.............the REST is a TALE unknown but Experienced.
Every day they got a reason or so and one fine day would come up and ask an idiotic question to clarify so and so..........and days roll you keep on waiting.
In my native place the lottery hawkers or vendors says "Tomorrow,Tomorrow,Tomorrow is your Day, take a bumper Coupoun and Win a Hundred Thousand and a Car",Tomorrow,Tomorrow........."
The same way guys in Mashreq would say Tomorrow and sometimes "Today Evening","your application is ok and accepted and we wil credit the amount to your account".................
You waiste your time,energy and Money going back and fro for a Loan from Mashreq Bank.......
And as they Say "it Rains " when Mashreq finally gives you a loan if at all you are that lucky or end up as a daylight Fool.
S.M.I.L.E
Simpleman is loving everyone
:):):)
simpleman said
In my opinion Banks should ...In my opinion Banks should be given a rating according to their Performance,Customer Service and Reliability by the General Public or an Independent Body so that people especially recent arrivals would not feel that they are in Darkness while selecting or dealing with a Bank.
Advertisements Doesn't mean everything since i feel there is a viel between the relationship of Customer and a Bank in most Cases.
S.M.I.L.E
Simpleman is loving everyone
:):):)
hurricane007 said
simpleman ...very well said and strict to points of action! something much similar to what happened to me. i had a loan trap in 1999 (the time they started their opening "trap qatar operation") so this is what you can assume, they haven't gone any further than they were at the beginning!!!!! thanks to mashreq/the bunch of thieves...
nicaq25 said
ooopps! ...they did it again???and again??**sigh**
crisea529 said
"THIS WEEK'S OVER!!! ...So another "THIS WEEK" is over again!!! Nothing new as they've promised for my credit card! LOLS
hurricane007 said
crisea529 dream on.............. ...you will get it when they dont have any other job or else, when the bank run out of money after making everyone billionaires!!! all the best.. btw my friend is also waiting for his loan for last two months and it's tomorrow.. tomorrow and tomorrow or after two days... tomorrow never dies.. stupid reasons.. biggest loosers!!
wizz14 said
Nazli u faced real trouble, ...Nazli
u faced real trouble, and thanks for sharing ur experience to save others.
That is good revenge style.
dmigtysolomon said
There's always two sides of the coin,... ...it's just happened that the negative are easily written than the positive.
Ever wandered why the bank is still open for business???????????????????????????????
"dgoodrebel will always be the rebellious good one"
hurricane007 said
dmigtysolomon.... ...ther is nothing and nothing we experienced as positive... they are open to cheat more and more ppls. what else? it's always the positive that becomes negative.. try not to...
pAncake said
niCe oNe!..well said!.. =) ...niCe oNe!..well said!.. =)
TARZAN said
Mashreq Millionaire ...Even I think its really a stupid Bank. My mom had to pay QR 165 for closing the card. Though we didnt use the credit card at all. My mom never applied for a credit card. But they sent it to us saying that this is for the SPECIAL customers who have Mashreq Millionaire Certificates. Though we didnt win anything since 6 years. Its useless keeping these certificates as its just blocking ur money for a long period.
I think the draw is for their kiths and kins.
Responder said
This is just another example ...This is just another example of how institutions are not regulated or controlled here. Personally I would not give my personal details to someone coming in to my office. Not even if he claims to be from the bank. Best policy is go to the bank, fill in the application and retain a copy. You should know that what is promised and what is received here differs greatly and no one is held accountable
Dil Kumar said
Irresponsible Idiot's bank Mashreq Bank ...I NEVER SEEN SUCH A STUPID BANK IN THE WORLD. HUNDREDS OF THEIR CUSTOMERS FACING SAME ISSUES
narainbabu said
I think Doha Bank is the ...I think Doha Bank is the best in doha
ozgur said
hi nazli ...i think so really the mashreq bank is not good for something u can try to commercial bank (cbq)
WALAA67 said
HSBC BANK / SHARJAH/ is the worst ...I have account in HSBC SHARJAH/U.A.E. I havn't seen in my life stupidity like this bank, they open account for me then I found everything was wrong, it was a long tragidy.
Furthermore, if you call the bank 1000000 times nobody will answer you. About carpark near the HSBC it is a real nightmare as well.
nicaq25 said
aren't we talking about ...Mashreq bank here? What's with HSBC now?
thund3rjet said
Mashreq Bank ...Oh my GOD!
I just received my credit card from Masreqh!!!!
hurricane007 said
u r trapped!!! :) ...u r trapped!!! :)