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HSBC - online banking & no customer service
If you're moving to Qatar think twice about banking with HSBC. Though the name is familiar in the west that is where the similarities end. The Middle East "version" of HSBC is its own corporate entity and customer services is nowhere to be found. Recently they overhauled their online banking system. In an effort to make it more secure they have essentially made it impossible to log in. There are several questions to be answered on an alpha-numeric keyboard each time you log-on. I made a mistake with one of the three responses required and it blocked me out of my account. I called the HSBC "helpline" and they told me to fill out a form and submit it to an ATM deposit machine and wait 2-3 days for the system to be reset. This is the type of "non-customer service" that I've come to expect with HSBC in Qatar. I'm stuck banking w/ them because my car loan is there and I can't change banks now. So take my advice and bank elsewhere -- you'll be much better off!
If you've had similar problems please share them here so we know what else to expect or to avoid!
Eaton
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vignale said
My wife had exactly the same ...My wife had exactly the same problems as you, but she managed to get it unlocked. HSBC are not fantastic, but no worse than any other banks in Qatar. Myself I got Commercial Bank and they are definitely not brilliant.
eaton0001 said
Customer Service just not possible in Qatar ...Thanks - and good to know I'm not alone with this problem.
I called HSBC back after reading your reply and I don't have a "phone banking pin number" so I have to do the manual ATM process. We're stuck with limited banking options in Qatar and none of them are great or particularly competent. Take care!
Kosmik said
Banking ...You cannot single out one bank in Qatar, there are several which do not come close to a real good customer service. I have had my share of experiences with the bank & i find that the what they advertise is topsy-turvy.
The problem is that these customer service agents lack training, product knowledge, language barrier. Now i am totally banking through the net & that keeps me away from personal interaction. At least they have given us a workaround. But sometimes system too give problem, but cant help.
Bottomline - Dont expect much from any bank here.
_______________________________________________________
After the game, the king and the pawn go into the same box.
Oryx said
HSBC ...It was with great relief i finally closed my account with HSBC - can't park - limited opening hours - v v long wait.
Commercial bank....check how much they want to close your account! not recommended
Doha Bank...nooooooooooo
try QNB which has loads of branches
or IBQ which has good customer service but not many branches.
Mandilulur said
If you have a Mac you cannot ...If you have a Mac you cannot currently access HSBC's on-line banking services.
Mandi
AbuAmerican said
Oh man I am glad I saw this ...Oh man I am glad I saw this thread. I was just about to go and open a second account here in Qatar and I was going to open it with them. Good thing I didn't do it today like I wanted to.
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Brazilian Jujitsu in Qatar
http://iloveqatar.ne...
Oryx said
Abu A ...look we may not always see eye to eye but I wouldn't wish HSBC on you - i reserve that wish for only ONE ex-boyfriend!!!
dont know who you bank with now but do NOT do HSBC..I like the staff in there actually but they are woefully understaffed.
Do the staff a favour at HSBC and go elsewhere!
AbuAmerican said
I currently bank with QIB ...I currently bank with QIB but they lack online banking and are kinda inflexible so I need someone who can "work with me".
______________________________________________
Brazilian Jujitsu in Qatar
http://iloveqatar.ne...
Osman Yissah said
I have a HSBC Account ...in the UK, and i cant access it here in Qatar at all. yet its supposed to be the worlds local bank! Its useless. I phoned the uk bank and they said that in qatar hsbc has its own sort of operation!
Nobita said
Hi Oryx, please disclose how ...Hi Oryx, please disclose how much CBQ want to close an account? You made me worry!!!
tillydevine said
FYI Abu American... ...QIB just launched their internet banking service. i haven't tried it yet...so fingers crossed it's ok!
dweller said
I know it's not in Qatar ...but HSBC in Turkey offer 1% above base rate (that's currently 18.5% in total) if you use internet banking.
However, if you use a teller you have to pay. They were also charging for credit cards until the government here made that charge illegal.
I am sticking with Is Bank
flanostu said
no dramas so far. ...no dramas so far.
injinuity said
The worlds local bank.. that ...The worlds local bank.. that was the selling point for me.. but fortunately i didnt have to suffer the indignity of long term abuse with HSBC here..
called the call centre, the agent had no clue, no one called back, we tried twice to open an account.. I figured if opening an account is that difficult, custome service would be nothing to speak about... gave up any ideas I had about banking with HSBC...
Opened an accuont with commercialbank and never looked back, good service and value for money...
" Winning is not everything, it is the only thing. Second place goes to the first loser " - J.Johnson
injinuity said
" Winning is not ..." Winning is not everything, it is the only thing. Second place goes to the first loser " - J.Johnson
Shamiri said
I'm an HSBC customer. Yes, ...I'm an HSBC customer. Yes, they have their problems, but also some advantages.
Cons: Understaffed. Internet banking ONLY works with Explorer, so if you're a Mac or Linux user, tough luck. Luckily I still have a windoze laptop.
Pros: Multi currency accounts. Easy international transfers. Electronic statements.
I haven't tried any other banks, and probably won't for now, but HSBC is not totally useless ;)
adnanmzfr said
I agree that it is very ...I agree that it is very difficult to log in but you can get used to it. If you leave it and go to for example Qatari national bank they have their own inherent problems that i have faced and they were unbeliavable.
I think HSBC is the best available choice here.