New appointment system at Women’s Hospital

Web posted at: 10/7/2009 0:35:18
Source ::: THE PENINSULA
DOHA: The Hamad Medical Corporation (HMC) is introducing a new appointment system in the Women’s Hospital Out-Patient Department which is expected to reduce the wait time to see a doctor.

This new system will go into effect on November 1. All patients with upcoming appointments will receive a telephone call to explain how the new system works.

Wait times for patients are being reduced through three significant improvements to the existing system. First, patients will be able to see the doctor by making an appointment for a time dedicated exclusively for them.

Patients will also be able to use a new, streamlined check-in process in the hospital. Thirdly, a more spacious and comfortable waiting area will be set up in the hospital, which will be under construction very soon.

“These are important changes we’re making to the Women’s Hospital and our patients need to be informed about how this new system will work. We will be calling patients with appointments booked from November onwards to further explain the timing and benefits of these new changes. ”

Under this new system, the scheduled appointment time and duration of that visit will be determined by the patient’s need. Patients will be seen only according to their scheduled appointment time and preferential treatment will not be given to any patient.

Drop-in patients to the Out-Patient Department will not be seen, but will have a future appointment scheduled for them. Patients, with or without an appointment, who come to the Out-Patient Department with symptoms that require emergency attention will be seen in the Emergency Room.

When attending an appointment, patients are asked to arrive 15 minutes prior to their scheduled appointment time. To prevent overcrowding, patients may be accompanied by one other female adult, and should make their appointment at a time when children are in the care of others.

To protect appointment times, patients who are more than 20 minutes late will have their appointment rescheduled for another day. When making an appointment, patients are asked to do so by phone, there is no longer a need to visit the hospital in person.

Partnering with Women’s Hospital staff and leaders, CHI is the department within Hamad Medical Corporation which has been mandated to design and implement operating systems throughout the HMC organization.

For more information can be had on Tel No. 4393900 between 9am and 12noon everyday.