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Qatar Airways Frustrations
By a_guy on Sat, 15/03/2008 - 10:47pm
Hey guys,
I would like to initiate a topic where all the Qatar Airways customers can post their frustrations dealing with Qatar Airways "the 5 starts Airline"
My self have already several stories since I flight several times in a month.
Would love to receive a "I second the topic" so i would start posting and reading also your stories.
Al
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skanky said
Keep Going ...One of the Costumer Service Staff is a QLrs. put it here and I will tell him about this post.
The Venezuelan Sensation!!!
nadt said
They should be aware of ...They should be aware of where to place their customers with children. On a recent flight to dubai we were placed in between passengers which was akward for the passengers with the kids wriggling a lot and playing with the meals tables. They should place children in the seats facing the walls. I know this isnt possible if the plane has more kids and those seats are taken, however on this flight, all those seats were taken by men without kids and we had two kids. it doesnt bother me but i rather felt sorry for those gentlemen in front of us who had to endure the whole flight with my kids at the back.
thexonic said
lol no need for that. Q ...lol no need for that. QA is already a pain to everyone.
It's always the small things that make big differences.
nadt said
Ive flown with them twice ...Ive flown with them twice and i really didnt have a problem, the staff are quite nice and helpful to their best abiltiy...Although on this flight i had to laugh when the air hostess kept insisting that we were in the wrong seats and kept saying you are in seat 34 and proceeded to help us move until my husband said yes we are sitting in seat 34.. needless to say her face went red....but you have to remember they are hardworking people who make mistakes and theres a lot of demanding and rude people who expect miracles...flying brings out the worst in people.....and workers have to endure some pretty horrid travellors..no one is perfect but i wouldnt call it a 5 star airline...
a_guy said
Qatar Airways ...Qatar Airways Holidays
Did you try to get a holiday arranged by them?.... What a night mare.... You will wait and wait and wait.... they never sort out things untill you show off int heir offices. I started my last Christmas holidays in the month of september and so far I am still waiting for a quotation proposal.... We mailed over and over and they always come to your with a STUPID proposal that has nothing to do with what you request... Really incompetent people!
srimathi said
Undoubtfully they are unfit ...Undoubtfully they are unfit to be as 5star airline. They need to learn a lot from singapore or royal brunei airlines.
They are placing all passengers together in one area and keeping the rest empty. Like if there are only 50 passengers in flight all of them will be together in first 8rows and the rest of flight will be empty. Instead if they place them even atleast they can relax.
No independent TVs for long travels like Algiers, tunis etc., No news paper for economy passengers:) Even to issue water not more than 100ml. While i asked two more cups during summer the hostress did not come back.
They will try to avoid putting Q-miles till the passengers go and run behind privilege club for missing qmiles. Though I put while i bought the ticket and reminded again during check-in it happens to almost many passengers. If the passenger forget QA can save peanut. Now that privilege became useless after recent changes like hiked qmiles for redemption, removed family members otherthan wife and kid. They also made half of the qmile for nominated members. What is the hell??/ I think it is better to remove that programmeinstead of bluffing.
QA IS WORST FLIGHT WITH WORST SERVICE WHICH I EVER SEEN AMONG MY 39 DIFFERENT FLIGHTS in the world. The only thing high in QA is fare and which is not fair.
a_guy said
What about the complains to ...What about the complains to the customer relations support?Is so disappointing, frustrating and depressing to deal with all the punch of smiling fakers...If you submit a written complain to the Privilege customer support they will reply only if you keep on shouting, calling or demanding replies… after several months someone will come up with a stupid answer…During the Eid holidays I was about to exchange my Qmiles for a short destination, but since the system is made to fail you will never be able to carry a successful exchange… this without mention all the requirements and all the “kaka” there is in between, they have only specific flights and times, special requirements, etc, etc… so, specially made to “F#&”é” your brains out. The Funniest thing is that I was able to book in the system a First Class flight to exchange for my Qmiles… so I was standing there in the airport crazy about to go on “Eid leave” without ticket… since it needs to be signed and approved from the privilege Club bla bla bla… but because the privilege club was not working during these days it was not possible to issue the ticket witch I have to pay cash!!!. I claim a refund witch was denied by some Henrieta answer below. It shows how personally Qatar Airways takes you… to desperation
Dear, Thank you for taking the time in writing to us about your recent experience with Qatar Airways Holidays and Privilege Club Reservations. We regret to hear your disappointment with the aspects of our service. Your feedback specifically referred to deviations in the service standards we strive to achieve. Our Privilege Club Member Services center is normally closed on Friday, for the Eid holidays it was announced on the website that the our Privilege Club department will be closed. Your comments have been noted, please be assured the matter has been raised with the responsible department and corrective action will be taken accordingly. Regretfully, we have to decline your claim for the refund of your ticket. Kind regards,Henrietta CardozoCustomer Relations Department.
charansoi11r said
Qatar Airways is the Best ...Qatar Airways is the Best
UA868 said
With all respect.... ...The fact that someone thinks that Royal Brunei is the best Airline tells you that you should not judge an Airline after a single experience. ( I am not saying that people here are doing that)
If you think Qatar Airways is not 5 star because they lost your bag or the flight was delayed or you did not get the miles in your account then you are wrong. Try British Airways, American Airlines or Emirates for that fact and realize that there are some issues that happen to all Airlines due to system and infraestructural constraints.
I suggest you take time and read www.airlinequality.com and understand why some airlines are awarded this ranking.
It is clear that Qatar Airways have a long way to go before they catch up with the long established carriers, however, considering the rate of expansion I beleive this is an excellent carrier and I would give them my money before Emirates any day!
Just my pennies worth!
Supernurse said
Then they should promote ...Then they should promote themselves as being the 'five star airline' but only if you pay first or business class prices! The economy class is appalling..
a_guy said
Taking you personally.... ...Taking you personally.... hahahahahaha
bajesus said
Etihad airways ...are the best...full stop!!!
qatexpat said
Qatar airways ...I had posted a thread a couple of years back.......
They have a long way to go to become 5 star airline ...................................... like about 1000000000000000000000000000 kms!
swissgirl39 said
UA868 i checked the link ...www.airlinequality.com very intresting to read.thanks for posting.did not know for example Swiss is a 4 Star ranked airline.
:-)
By the way i find Qatar Air very ok.Cant say anything bad about it.
:-)
a_guy said
hey swissgirl, how many ...hey swissgirl,
how many times per month do you flight in Qatar Airways?