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No decline in QTEL customer Satisfaction.
Study Shows ' No decline in Qtel customer Satisfaction'
A News item in todays Gulf times on page 15 reports that according to a study conducted by an external company for QTEL. It was found that there was no decline in the customer satisfaction.
Wondering who those satisfied customers are? Any one from QL ?
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Poll
Qatar Living Census 2008 : Where are you from?
Qatar
4%
Lebanon
3%
Egypt
3%
Jordan / Palestine
4%
Rest of Middle East
1%
Phillipines
18%
India
28%
Pakistan
8%
Nepal
1%
Rest of Asia
3%
America
3%
Canada
3%
South Africa
1%
UK
6%
Rest of Western Europe
2%
Eastern Europe
2%
Rest of Africa
1%
South America
1%
Turkey
1%
Other (leave a comment)
6%
Total votes: 727
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lamea said
not me! ...not me!
Oryx said
qqqqqqqqqtttttttttelllll! ...Ahhhhhhhhhhhhhhhhhhhhhhhh
QTEL - hear me scream!
Those poor people who work on the call desk must have an awful job because they are so short staffed.
Mohd sabar said
Hmmmmm ...Is that QTEL so bad ....
waelz said
Qtel........ ...Man U need to beg to get ur Things done...0% satisfaction..
JaYTeR said
... ...For some staff maybe... but cant blame the QTel itself... or might yes... for hiring those stubborn and lazy ones...
Live and Die with DIGNITY!
-JaYTeR-
waelz said
yes to blame ...It is Qtel responsibilty to Hire proffessional ppl or staff..to Give the expected service we are not looking for a Gr8 service just to get or needs done in short time ....
marines75 said
Very unsatisfied about ...Very unsatisfied about QTEL's service, looking forward for another provider.
When the going gets tough the tough gets going.....
Vegas said
My internet flies at home...andI only have the 200QR connection ...You can't teach experience...
JaYTeR said
lol ...they tend to be professional... but when they got the job and seats? nehhh!
Live and Die with DIGNITY!
-JaYTeR-
marines75 said
Hi Vegas, did you install ...Hi Vegas, did you install any network or internet software that makes you internet connection flies eventhough at 512 KB?
When the going gets tough the tough gets going.....
waelz said
Qtelzzzzz ...I dunno how Qtel is thinking "To be among the top 20 telecommunications companies in the world by the year 2020"
that's so Silly....
deedee said
There can be no decline ...in satisfaction when there is no satisfaction to begin with.
OfMyHeartShape said
QTEL's level of ...level of satisfaction ?? hmmm ... average.. IMO
thexonic said
QTEL ...QTEL SUCKS
--------------------
No human can stop racism and its easier to make a deaf hear u than an ignorant.
ksarat16 said
Waelzzzz.... ...Hey dude, Customer service isnt the only way to get to the top 20 in the world...think about that for a moment, at the rate at which they are acquiring companies outside Qatar, that is also one way to get to the top 20 buddy...
And come on folks, QTel isnt that bad, its just that they are bad because they own the monopoly, and we dont have anyone else to blame or hate...
Just wait till the 2nd operator, lets see how they get things done....
Cool_Dude said
The article on gulf-times says one more thing too.... ...It says there are indeed some areas where q-tel is supposed to improve which they admit.
We would have to ask what all are those areas....
novita77 said
i am sure the second ...i am sure the second operator would be 51 percents partly own by Qtel ....
JaYTeR said
... ...i believe that would be the Operational side of works...
Live and Die with DIGNITY!
-JaYTeR-
escee said
married in the Philippines & delivering baby here in Qatar ...recently i was married in the Philippines & now i am pregnant, i dont have any ideas if what are the requirements that maybe needed by Philippine Embassy here in Qatar.
If there's anyone out there who can help to share there knowledge & info regarding this please help.
thanx
Alexa said
Well, maybe they are ...Well, maybe they are right and there is no decline...the service just stayed at the same level....BAD.
It requires wisdom to understand wisdom : the music is nothing, if the audience is deaf.
Walter Lippmann
whoami said
[AT]novita, Qtel doesn't .../-a-t-/novita, Qtel doesn't have anything to do with this ;) I know the distribution of shares in this project. In fact, Qtel are going insane trying to figure out the strategy.
___________________________
Click here for LOADS of Qatar info I♥Q <-- (Expat and Local Info)
LAMBORJEEPNEY said
me happy and satisfied??? ...I paid for 1Mbps ADSL but its running only as 512Kbps and it is my laptop problem according to them.huh?
"Fascinated with Supercars but can’t afford it yet, so I settle down for a humble Jeepney. Proud Noypi!"
novita77 said
whoami, it should be a good ...whoami, it should be a good thing for Qatar then. COMPETITION !
Snowstorm said
i really had bad experiences with QTEL ...wonder if they atleast have a customer complaint division.
YOU DONT KNOW ME, DONT EVEN TRY !!!
Hummers_rock said
Competition is exactly what ...Competition is exactly what is needed...until then we have to put up with the poor service
'Our freedom is but a light that breaks through from another world'
PM said
QTEL complaints ...Once you GET your service it runs pretty smoothly -- although I think their pricing system is quite high -- but anything that requires customer service? You can put them in the same category as Qatar Airways.
A life unexamined is not worth living -- Socrates
Hummers_rock said
The prices are high, but ...The prices are high, but with the interenet its unlimited downloads where in other countries you pay a fortune....I guess that only applies if your a download freak like me downloading a min of 40 gig a month...
'Our freedom is but a light that breaks through from another world'
Mohd sabar said
Is there .... ...Friends ...
Is that QTEL has 3G service or mobile brodband ....
JaYTeR said
yes... ...you can go to thr website an chek how to subscribe...
Live and Die with DIGNITY!
-JaYTeR-
SPEED said
Qtel took 3months to get me a phone line ...& ADSL .... once the lines were connected next day i received sms saying my outstanding bill is xyz... lol ! now i will pay them after 3 months let them disconnect the lines for time being for non payment
but my ADSL 512kb is pretty fast no complains !
Gypsy said
It says there's no ...It says there's no DECLINE in customer satisfaction, that's because customers can't possibly be more unsatisfied.
Visit www.qatarhappening.com
qatman said
I wonder if QTEL will share ...I wonder if QTEL will share with us What is the current level of satisfaction that is being mentioned.
lamea said
well said gypsy ...well said gypsy
lamea said
i had problems with my ...i had problems with my mosaic for three continuous weeks,due to which i had to call their call centre almost daily. after a few days the guy there recognised me"u again "he said!!!!
i didnt know whether to laugh or yell at him.
its not like Qtel didnt try to fix it. i had six different technicians visit my home at sic different times,over the three weeks claiming they had fixed the main box or replaced the old cables with new etc etc etc but the result was always the same!!!!
we eventually got our mosaic disconnected and got adsl only. It has been there but very slow and this morning it disappeared!!!!
i cant call international numbers from my landline because i get connected to wrong numbers or fax machines every single time. its been three weeks since i complained but so far no help from qtel!!!!!!!
can there be more dissatisfaction????
KatKutter said
qtel? customer service? ...qtel has no notion of customer service. the people who deal with customers seem to be nothing more than trained monkies reading off scripts with no understanding of any issue at hand!
10thFloor said
Qtel is rated #1 for customer satisfaction........IN QATAR ...Qtel is the BEST phone company here. They do not even have one competitor who is even close in customer satisfaction. They don't even have one competito!
For example, I pay for 2mb connection and I am forced to be satisfied with 35-96 kbps download speeds in the evenings when every body is online. That is a lot better than and of my other OPTIONS
dreamz said
Wait for Vodafone ...Come to rescue us from Qtel... Where are u Vodafone
qatman said
Vodafone may not beat Qtel ...Vodafone may not beat Qtel in the price but I am sure it will beat them in customer service.
sakrams said
What a topic ...Q-Tel must have definitely tipped the company who conducted the survey. What was the source of survey? BullS***.
Customer support is more like a stress relief poster on a concrete wall which reads ”Hit your head here”
Bunch of *****. They make me sick… Yukkkkkhhhhhh.
It’s a pity there is no other alternate. Q-tel should start hiring Professionals who knows the meaning of WORK & Support.
Scorpion Faruk said
Compared to saudi's mobily ...Compared to saudi's mobily & Jawal, Qtels tariffs are very high. Also Qtel doesnt have the seconds pulse charging and no message of last call charge.
SPEED said
Du - a Dubai based Telecom company ...came in competition with Etisalat ... no doubt Etisalat services are excellent but Du successfully grab hundreds of customer due to their offer and calling rates .. with Etisalat if you call from mobile to mobile the charge is 30fils (30dirhams - Qatari) per min... u call for 10 sec or 1 min 30fils are gone but incase of Du they introduced call per second .... if you call for 10 sec you will not be charged 30fils you will be charged like 5fils only for 10sec ... same call charges applies for international calls !
I think Vodafone will start the same service "Call per Second" which will be really great and will save lots of money specailly for frequent callers or for business !
draj said
very interesting satisfaction!!!!!!!!!!!!!!!!!!!!!!!!!!! ...i wonder how Q-tel can say good customer satisfaction!!!!!!!!!!!!!!!!!!! infact the worst service is from Q-tel..... a incident with me.....
i had a land line and ADSL of 512 Kbps and after a year i increased the ADSL speed to 1MB which was monthly 300 riyal and 33 riyal for land line phone.... i used to pay the bill monthly.... on the 2nd month from increasing the speed, when i went to LULU branch to pay monthly bill as usual, i got shocked when the cashier told me the bill amount is 2500 riyal... i discussed with them how it can be this?? but no clue.... no records... then i went to Alsaad branch... went to customer service.. but no clue how this amount came... then i took statement of last 5 months and waited to meet supervisor.. as he told me to wait and will come soon, i waited for 3 hours but could not meet him... the next day i went and meet another supervisor and told him all the story and after a long discussion we found that the new amount monthly 300 riyal has been charged since the ADSL was installed which should be from the month only on which i had increased the speed.. then i registered the complain to biliing dept and waited for some relief... the next month it reached to 3000.. i visited again and again new story and no conclusion.... i was very disappointed.. but could do nothing.. rather than paid all the bill and cancel ADSL and phone line.......this is Q-Tel......
lamea said
the heading should be ...the heading should be changed to"no change in Qtel customer dissatisfaction'!!!!!
Nachu said
New service provider ???? ...the second provider is just gimmick ...and i am sure its gonna be owned by Q-tel itself ..hehe.... its gonna be same as "du" in uae ..and du gonna be a history now coz of their worst service ...
lets wait and watch
I aLwaYS TeLL Da TruTh, EveN When I LiE
went2qatar said
Q-Tel ...Q-Tel is absolutely the BLACKEST sheet of Qatar. They need to close it down.
qatman said
went2qatar, I guess you mean ...went2qatar, I guess you mean sheep
tyazbeck said
absolutely not meeee ...absolutely not meeee
IPHONE UNLOCKER said
QTEL SUCKS if u also want ...QTEL SUCKS
if u also want to unlock ur iphones call 5125244
northandsouth said
Qtel has a complaint desk ...Qtel has a complaint desk at Al Sadd, it's desk number 12. A polite employee will register your complaint on the computer and give you a reference number, and that's the end of the story....
I went there almost 3 weeks ago to complain that my landline is still not working since installation... well until today it is still not working.
lamea said
thats qtel for u. ...thats qtel for u.
sceejay said
qtel ...hello n&s we do have the same problem only mine is for ADSL connection. I went thru same process calling 115 almost everyday since 7th of April. Lately I decided to write a letter addressing to Mr. Al Sayed, the Director of Customer Service and handed to one of the personnel of Al Sadd. Sadly still no action was carried out by the technical department until the next day that I decided to write a follow up letter. This time I went to Qtel Tower near Four Seasons Hotel to see personally Mr. Al Sayed. His office is located at the 10th floor. Unluckily I didnt find him there instread I talked to her secretary. After a thirty minutes of waiting, a call emanating from a qtel technical person telling me to check my connection. When I came home my connection was already working. I dont know if what is customer service are there for. Surely they only recieve your complain and send them thrash. Qtel is very poor in after sales.
Squid said
QTEL U SUCK with all ur lazy ...QTEL U SUCK with all ur lazy workers and bad services just like everything else in this country....top 20 telecommunications company my a**
dragonfly212 said
they really needs to hire ...they really needs to hire more professional and implement the modern features services. they are far behind then nearby poors country in services and quality.
Everybody is right everybody is wrong it depends where you stand.
Osman Yissah said
Though some people in qTEL r smart some piss me off!!!!! ...THe onLY way qtel is gonna get in the top 20 telecoms in the world is they all get bankrupt and theres only 20 left.HERES AN ACTUAL PHONE CALL, I did Feel bad afterwards
LINE: ring ring
Qtel: qtel installation dept how may i help you?
ME: hello erm i have a problem with the internet, it wont get online.
Qtel: Okay could you please make sure that your qtel modem is...
Me: Listen I bought a 3com and a Linksys and they both tell me the same thing. I dont want to use your modem because it isnt wireless.
Qtel: Did you enter your settings correctly?
Me: Yes, I even know your lines encapsulation 8/35
qtel: Excuse me?
Me: You dont know what encapsulation is?
Qtel: No. We dont even support your gateways. I cant help you.
Me: TheN why the hell am I even talking to you? I might as well connect to the internet using my house phone, write down the data 0101010101, in fact why dont i disconnect and shout at u from my roof, better yet ill improve your current service with a can on a string!
Qtel: You dont havnt to be talking bad like that! Or I will terminate
Me: well i was actually complimenting you but the reception was so bad it sounded like an insult. But Terminate, ill talk to myself all day, at least ill be in smarter company.
Qtel: Well Sir im going t...
ME: Tell me how you would feel, if you pay roughly 80 pounds for a 2mbps internet connection which connects when it feels like it and when it does you get 256kbps.
Every time you call for help they tell you to go and by new one. Ive had seven techinician come to my house and each time i end up showing them how to arrange the installation because they dont even know technicall terms. For God sake im on a first name basis with some of you. Like Yousef.
Qtel: Well yes I saw your file, if you would like to make a complaint I will connect you to.
Me: If you fully read my file you will see that i have three already. Ill get a donkey and ride it to qtel head office, and give it your MD as present because im sure he will get better and faster reception from it than his Mobile. I do have a suggestion though, Go and .....
qtel: (background noise)
Qtel: (HANGS UP)
ME: F**k Yourself
I FOUND OUT WHAT WAS THE PROBLEM WAS, The PHONE SOCKET WAS INTSTALLED CRAPPILY AFTER I TOOK IT APART.
Osman Yissah said
Not all QTEL are Bad. ...I Had to take the socket apart, and found out that the qtel guy didnt fasten the wire elements tight enough, and got loose overtime, after i re fastened it came i got line sync
and was online.
I felt bad, but then I remembered the time they decided to change everyones username to some telephone number and a letter S, and told nobody. leaving people in suspense.
Some times i wonder if it would be easier, to be a dog, u wanna say hello, just sniff their a*s. Ive never seen a dog unsatified with another dogs a*shole before.
There you go 100% consumer satisfaction.
Why dont they externally assess that!
Maybe qtel should try that before moving onto national telecom.
Alexa said
This would be excellent ...This would be excellent Stand Up Comedy!
We could get rich after all ,living in Qatar!
We should write down all our experiences with customer service etc.....
A sense of humour is just common sense dancing, sadly, common sense has left the building and is dancing somewhere else.
Alexa
tyazbeck said
lollllllllll nice one alexa ...lollllllllll
nice one alexa ;)
anahmed said
Never Ask for a SMILE..just ...Never Ask for a SMILE..just GIVE it..
Amal H said
QTel is the best ...If u dont like QTel's services simply get out of Doha.
wizmotr said
Absolute Zero--the lowest that there is ...Nice to know that some natural constants remain, well, constant. QTel service being one of them.
As for Amal, we can only hope that the new competition, is well, competitive.
Osman Yissah said
AMAL H ...you dont know what the hell youre talking bout.
just because you got what u wanted doesnt mean qtel is the best.
infact why dont you go call someone who agrres with you.
its probably long distance anyways.
And if you dont like my comment simply get off this thread
Alexa said
Amal...you are advising ...Amal...you are advising people to leave Qatar because the telecom company is inadequate here???
Hmmmm, do you actually use your brain for anything else than to keep your balance?
A sense of humour is just common sense dancing, sadly, common sense has left the building and is dancing somewhere else.
Alexa
novita77 said
Amal, why do i have to get ...Amal, why do i have to get out of Doha if i dont like Qtel service?
Will you find my DH a job somewhere else pls? Together with schooling too for my son? and maybe you can pay my DH income tax too ???
novita77 said
How can Qtel being its best ...How can Qtel being its best when most of the staffs online on QL during the day ??? :D
Osman Yissah said
OWNED!!!!!!!!!!!!!!!! ...OWNED!!!!!!!!!!!!!!!!
harsha said
gud or bad.. do we have ...gud or bad.. do we have another option?? NOPE !!!
flanostu said
Do we have another provider? ...Do we have another provider? Coz I can access porn.
happycouple_1219 said
......ggggrrrrr ...QTEL customer service if i will rate them from 0 - 10 i rate it -0 POOR CUSTOMER SERVICE.
Malu said
(No subject) ...Amal H said
Alexa ...First of all Alexa iv not asked you anything more over if you have brain then use is positively instead of criticizing,thank to God that you have such a peaceful environment here in Qatar.Qatar is giving you all of your needs but your are still screaming.
Am not asking anybody to take my comments personal,keep good work as i havn't mentioned anybody in my comments.
Snowstorm said
not me....may QTEL employees alone... ...http://www.qatarlivi...
YOU DONT KNOW ME, DONT EVEN TRY !!!
Malu said
Dont worry Amal ...She havnt started using her brain.
Anger and jealousy can no more bear to lose sight of their objects than love
DaRuDe said
Well ...i dont find it necessary to use brain with dunce ppl.
so does Alexa finds it that way.
Alexa said
Exactly Da...I mean ,would ...Exactly Da...I mean ,would they understand if we did not stoop to their level?????
A sense of humour is just common sense dancing, sadly, common sense has left the building and is dancing somewhere else.
Alexa
Osman Yissah said
well criticism, brings ...well criticism, brings development, i say. And for those who dont notice, the thread is about qtels customer service. Not how grateful we are to live qatar or how nice the environment. If you are not satisfied, speak out. The fact qatar is nice quiet isnt going to help you make a phone call or get on the internet.
Amal H said
Thats nice Osman ...Am agree with u Osman and with most of the ppl here in this thread ,its our right to post what ever we think and feel,but taking it personal and pointing on members arn't signs of broadminds.Hope they will learn someday.
lionheart1979 said
ehm Is there customer ...ehm Is there customer service in QtL ,,????????
Osman Yissah said
i suppose you are right ...you are right indeed