Family visa - normal duration?

Hi guys

I submitted the application for my wife's family residence visa on 12-December and the checking receipt mentions that I should follow up on after 3 days. Its almost 8 days now and the status still shows as "under process". Is this normal? If they have accepted the documents, does that mean that I will get the visa for sure? My salary is above 10K so there is no prblem there.

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