how to get the visa message after getting the copy of visa?

My problem is that I got the copy of visit visa that i took for my mom. However to send the visa message through the air arabia airlines(as she is coming through air arabia), I need to submit the original visa to the airlines.To get the original Visa I need to show the reciept that i got from the immigration when they accepted my mom's visa application.Unfortunaetly that receipt got missplaced from me. Can anybody tell me what i can do now to get the original visa from the Immigration?I have the copy of my mom's passport.

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