Medical Results

My fam are in Family visit visa, they have undergone medical check-up last wed. How to know the result? They say thru text msg. But still no txt msg received after a week. Can i go extend their visa even w/o the txt for the result? In visa extension can i extend 5 months in one time only? or do i need to come every month just to extend it till 6months? tnx!

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