Xbox gamepass subscription issue

By ARSALAN Ali •
I bought x box series x from virgin mega store doha, with console I bought 3 month subscription, which worked without any husstle at that time which was 4 months ago, but when i purchased the 3 month game pass subscription today it showed following error "this code cant be redeemed. It was purchased in adifferent region from you account".
Please share ur views and guide how this issue can be resolved.
Take the matter up with the sellers if you still have the receipt with you. If they refuse to accept the issue is from their side and you are sure of it, then you can approach the Consumer Protection authorities and lodge a complaint.