Hamad International Airport achieves Airports Council International’s Accessibility Enhancement Accreditation

Hamad International Airport achieves Airports Council International’s Accessibility Enhancement Accreditation

QLNews
By QLNews

Hamad International Airport (DOH) has proudly received the Accessibility Enhancement Accreditation from Airports Council International (ACI) World. Introduced in August 2022, the accreditation program focuses on improving accessibility, ensures equitable customer experiences and promotes a more inclusive environment in the airport industry. 

Hamad International Airport’s achievement signifies its commitment to accessibility services within its facility. Attributing to the accreditation is the airport's wide range of passenger services and facilities designed to cater to travellers with reduced mobility, special needs or disability, such as the Muzn Lounge - a special sensory room, dedicated washrooms, shuttle services within its expansive terminal, access to airport updates through information desks with trained Customer Service representatives and a dedicated Animal Relief Area for passengers travelling with service animals or emotional support animals. 

Commenting on the recognition, Ioannis Metsovitis, Senior Vice President of Operations at Hamad International Airport, said: "We are honoured to receive the renowned ACI Accessibility Enhancement Accreditation. At Hamad International Airport, we believe that access to air transport is a fundamental right for all travellers and our commitment to providing a seamless and inclusive experience for all of our global passengers, is reflected in this recognition.”

Stefano Baronci, Director General, ACI Asia-Pacific, said: “This accreditation is a testament to Hamad International Airport's commitment to providing safe and hassle-free accessibility for all types of air travellers. We hope this accreditation will inspire our industry to strive for excellence in accessibility. At ACI Asia-Pacific, we believe that every passenger deserves access to a seamless airport experience, and we are proud to be leading the change through this initiative.”

The accreditation program includes setting goals, developing plans and remaining accountable throughout the accessibility enhancement journey. The ACI Accessibility Enhancement Accreditation is valid for a period of three years, during which Hamad International Airport will continue to refine its services, policies and governance framework. By prioritizing accessibility and embracing international best practices, the airport aims to boost its passenger journey for individuals with diverse abilities and foster an inclusive culture.

This distinguished achievement sets a new benchmark for airports in the Middle East – inspiring the industry to strive for accessibility and inclusivity. Inaugurated in 2014, Qatar’s international travel hub remains committed to its ongoing efforts in supporting the environmental, social and governance well-being of the air transport system – while maintaining its position as a leading global aviation hub.

---

Make sure to check out our social media to keep track of the latest content. 

Instagram - @qatarliving

Twitter - @qatarliving

Facebook - Qatar Living

YouTube qatarlivingofficial

Log in or register to post comments

More from Qatar Living

Qatar’s top beaches for water sports thrills

Qatar’s top beaches for water sports thrills

Let's dive into the best beaches in Qatar, where you can have a blast with water activities, sports and all around good times.
Most Useful Apps In Qatar - Part Two

Most Useful Apps In Qatar - Part Two

This guide brings you the top apps that will simplify the use of government services in Qatar.
Most Useful Apps In Qatar - Part One

Most Useful Apps In Qatar - Part One

this guide presents the top must-have Qatar-based apps to help you navigate, dine, explore, access government services, and more in the country.
Winter is coming – Qatar’s seasonal adventures await!

Winter is coming – Qatar’s seasonal adventures await!

Qatar's winter months are brimming with unmissable experiences, from the AFC Asian Cup 2023 to the World Aquatics Championships Doha 2024 and a variety of outdoor adventures and cultural delights.
7 Days of Fun: One-Week Activity Plan for Kids

7 Days of Fun: One-Week Activity Plan for Kids

Stuck with a week-long holiday and bored kids? We've got a one week activity plan for fun, learning, and lasting memories.
Wallet-friendly Mango Sticky Rice restaurants that are delightful on a budget

Wallet-friendly Mango Sticky Rice restaurants that are delightful on a budget

Fasten your seatbelts and get ready for a sweet escape into the world of budget-friendly Mango Sticky Rice that's sure to satisfy both your cravings and your budget!
Places to enjoy Mango Sticky Rice in  high-end elegance

Places to enjoy Mango Sticky Rice in high-end elegance

Delve into a world of culinary luxury as we explore the upmarket hotels and fine dining restaurants serving exquisite Mango Sticky Rice.
Where to celebrate World Vegan Day in Qatar

Where to celebrate World Vegan Day in Qatar

Celebrate World Vegan Day with our list of vegan food outlets offering an array of delectable options, spanning from colorful salads to savory shawarma and indulgent desserts.