HIA chosen as the Middle East’s Best Airport for the ninth time in a row

HIA chosen as the Middle East’s Best Airport for the ninth time in a row

QLNews
By QLNews

Ever since its opening almost a decade ago, the Hamad International Airport (HIA) has been recognised as among the world’s best on several occasions.

HIA continued its winning journey at the Skytrax World Airport Awards 2023 on Wednesday, winning the title for ‘World’s Best Airport Shopping.’ They were also chosen as the Best Airport in the Middle East for the ninth time in a row.

The HIA was also chosen as the world’s second-best airport, after Singapore’s Changi, during the ceremony held at the Passenger Terminal Expo in Amsterdam, The Netherlands.

The World Airport Awards by Skytrax are the most prestigious accolades for the airport industry, voted by customers in the largest annual global airport customer satisfactory survey.

HIA’s Chief Operating Officer Engr Badr Mohammed Al Meer was pleased with the recognition.

“We’re pleased to receive these accolades by the prestigious Skytrax World Airport Awards and to be voted as one of the world’s leading airports. This is a positive reflection to our robust airport operations and team’s dedication. Besides, it’s an endorsement to our investment in ensuring our passengers enjoy an exceptional travel experience and in providing our partners with the best facility and service. We stay committed to our growth plans and maintaining high standards in the airport industry.”

Skytrax CEO Edward Plaisted said: “We congratulate HIA for their success in winning these important customer awards for 2023. The past few years have been extremely challenging for airports worldwide, and as we move on from the Covid-19 pandemic, it’s pleasing to see passenger numbers returning to normal.”

Operating since 2000, the World Airport Awards are independent and impartial and were introduced to provide a customer satisfaction study that is truly global in scope and coverage.

The Awards are based on the World Airport Survey questionnaires completed by over 60 nationalities of airport customers during the survey period. The survey evaluated customer experience.

Last year, the HIA had been named as the World’s Best Airport for the second year in a row at the SKYTRAX World Airport Awards 2022, during the Passenger Terminal Expo in Paris, France. They had won the 2021 award during the ceremony in London.

The HIA recently underwent a major expansion, which saw the addition of a brand-new indoor tropical garden known as the ORCHARD along with new lounges and exclusive retail outlets.

With over 180 retail and dining options curated for all travellers under one roof, Hamad International Airport features many industry firsts and exclusive shops – including a Fendi Boutique with the first Fendi Café in an airport, a Ralph’s Coffee Shop, an Oreo Café as well as a Harrods Tea Room.

In 2022, Hamad International Airport witnessed a significant increase in passenger traffic, welcoming over 35 million passengers, which translated to a 101.9% Year-on-Year surge. It had witnessed a 164% increase in passenger traffic in the second quarter of 2022 alone.

The airport also saw an increase in overall aircraft movements of 217,875, a 28.2% growth compared to 2021, and concluded 2022 with 44 airline partners operating to and from Hamad International Airport – serving over 170 destinations around the world.

HIA had recently announced the launch of next-generation Wi-Fi services, empowered by Cisco technologies, across its state-of-the-art terminal.

They had also launched the world’s first-ever FIFA Store at the Qatar Duty Free.

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