The Outpatient Department of the Hamad Medical Corporation (HMC) received more than 1.4  million visits in the first half of 2024, and its laboratory conducted over 11 million tests, according to statistics.

Since January 2024, HMC has been publishing monthly statistics data from across HMC hospitals and services. Data showed that outpatient services and laboratory tests were the most sought-after services in the first half of 2024.

HMC, the country’s main public healthcare provider, manages 12 hospitals — nine specialist and three community ones — as well as the Ambulance Service and home care services.

“HMC prides itself on supporting, caring for, and treating tens of thousands of patients each month across all of its hospitals and services,” HMC said on X platform, formerly known as Twitter.

تفخر مؤسسة حمد الطبية بدعم ورعاية وعلاج عشرات الآلاف من المرضى شهرياً في جميع مستشفياتها ومرافقها. إليكم لمحة عن خدمات الرعاية المرتكزة على المريض ذات المستوى العالمي التي تم تقديمها في شهر يونيو 2024. pic.twitter.com/z8jsNZH34V

— مؤسسة حمد الطبية (@HMC_Qatar) July 22, 2024

While the Outpatient Department recorded 1,428,627 visits between January and June 2024, the Department of Laboratory Medicine and Pathology (DLMP) conducted a massive 11,759,079 tests.

A total of 11,238 babies were born between February and June 2024 at HMC hospitals. 

HMC’s ‘Nesma’ak’ customer service helpline, which works 24/7, handled 759,603 calls during the six-month period. 

HMC’s Emergency Departments received 319,891 patients in the first six months of 2024 while the five Pediatric Emergency Centres treated 412,750 children.  

The Ambulance Service received 191,564 calls and recorded 992 life-flight air ambulance activations during this time. It included 29,304 calls in June and 206 life-flight air ambulance activations.

The National Mental Health Helpline, which provides professional mental health care and support, received 7,066 calls in six months.. HMC’s Urgent Consultation Service, which offers telephone consultations for urgent conditions without a prior appointment, received 69,454 calls. 

Medication home delivery dispatched medicines 30,473 times while patients sought dialysis services 56,175 times during the period.

HMC’s Center for Patient Experience and Staff Engagement is implementing a new system which will bring about a sea change to the Referral and Booking Management System and enhance outpatient experience.

It will improve the appointment booking system, reduce waiting time, and ensure easy access to care.