MoPH launches online survey to assess national telehealth services

MoPH launches online survey to assess national telehealth services

By QLNews

The Ministry of Public Health (MoPH) has launched an online survey to evaluate the national telehealth services that were implemented and delivered during the COVID-19 pandemic.

In conjunction with the World Innovation Summit for Health (WISH), the ‘Survey to Explore Attitudes and Satisfaction with Telehealth Services in Qatar During the COVID-19 Pandemic' was launched.

The public is invited to participate in a brief survey and share their experiences with Qatar's telehealth services.

Following the outbreak of the COVID-19 pandemic and the suspension of face-to-face outpatient appointments in March 2020, Hamad Medical Corporation (HMC) and Primary Health Care Corporation (PHCC) launched the Urgent Consultation Service, which provided telemedicine consultations to patients with urgent but non-life-threatening conditions.

The Ministry noted that telehealth has played a crucial role in addressing some of the key challenges in providing healthcare services during the COVID-19 outbreak, enabling it to provide continuous care to the community, despite the enforced restrictions on social distancing.

In scenarios where no medical appointments are required in the clinic, the Urgent Consultation Service provides patients with a variety of services, including consultations, new prescriptions, prescription refills, referrals to OPD clinics, referrals to health centers and emergency departments, issuing health numbers for visitors, and reviewing lab test results and clinical imaging reports.

“While the potential of telehealth services remains vast and largely unexplored, it is important to first assess the current available services in order to improve the experience for both providers and patients alike. Therefore, this survey aims to gather information from those patients who have accessed the telehealth services in Qatar, for the purpose of quality improvement,” said the Ministry.

The survey's questions are all about telemedicine consultations, prescription refills, and recommendations. It also asks for suggestions on how to improve the services.

Furthermore, the Ministry has said that all responses would be treated in complete confidence and that no personal information will be required.

For more information on MoPH, please visit their website

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Source: The Peninsula

 

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