Ooredoo holds media roundtable meeting with Editors-in-Chief of newspapers
Ooredoo, Qatar’s leading telecommunications company, hosted a distinguished gathering of journalists — the Editors-in-Chief of all newspapers in Qatar — thereby reinforcing the company’s commitment to solid collaboration with the media.
The roundtable, held at Ooredoo’s headquarters, provided the media representatives with an opportunity to share insights, engage in discussions and build upon the longstanding strategic relationship between Ooredoo and the media community.
Ooredoo’s Chief Executive Officer Sheikh Ali bin Jabor Al Thani, who extended a warm welcome to the media delegates, discussed Ooredoo’s overarching vision and strategic direction.
Sheikh Ali underscored the media’s vital role in today’s digital era, emphasising that media representatives aren’t merely observers but valued partners, instrumental in shaping public knowledge and perception.
“Today, we come together not just to discuss Ooredoo’s strategy and achievements, but to reaffirm our commitment to an open and collaborative relationship with the media,” Sheikh Ali said.
The CEO provided an overview of Ooredoo’s vision and strategy — one that is centred around innovation with the aim of enriching customers’ digital lives, upgrading their worlds, and acting as a catalyst for positive change.
He highlighted the five key strategic pillars that underpin Ooredoo’s approach to excellence — delivering excellence in customer experience, investing in people, evolving the core, strengthening the core and refining the value-focused portfolio.
“As we continue to lead the telecommunications market in Qatar, our responsibility is to stay at the forefront of innovation, delivering cutting-edge solutions to upgrade our customers’ daily experiences,” Sheikh Ali said.
He also highlighted Ooredoo’s commitment to digital and business transformation, and to fostering an inclusive corporate culture with a focus on investing in young Qatari talents in order to maintain the company’s position as an employer of choice in Qatar.
“Ooredoo’s journey has been marked by significant milestones, and our recent ground-breaking achievements — such as the 5G-powered mega sporting event in 2022 — exemplify our commitment to delivering industry-leading communications and connectivity,” Sheikh Ali said.
The CEO then shared a pioneering technological advancement in Ooredoo’s service operations that was successfully tested during the 2022 FIFA World Cup. He highlighted the successful implementation of a cutting-edge Mobile Network Fault Management system known as AGILITY, powered by Artificial Intelligence and Machine Learning (AI/ML) technologies.
AGILITY employs advanced analytics and automation to monitor Ooredoo’s mobile network operations in real-time, rapidly detecting issues and potential problems, resulting in faster incident response times, improved troubleshooting, and more effective problem-solving.
This proactive approach allows Ooredoo to continue to deliver excellence in customer experience by addressing network or service issues before they impact customers.
The CEO concluded his address by highlighting other recent innovations, including the launch of “Home+”, a solution designed to upgrade connectivity within homes, and the revamp of Ooredoo’s postpaid offerings.
Following Sheikh Ali’s address, the floor was open for an interactive discussion. Media representatives had the opportunity to ask questions, share their experiences covering Ooredoo, discuss challenges faced, and outline their expectations for future collaborations.
The roundtable concluded on a high note, with an invitation to continue such dialogues in the future.
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