Ooredoo urges customers to be cautious against attacks by scammers

Ooredoo urges customers to be cautious against attacks by scammers

By QLNews

If you look at social media sites, you will be able to find several posts detailing how impostors scammed people by identifying themselves as various officials.

In recent examples, people have been randomly contacted by scammers saying they are representatives of Ooredoo and other mobile service providers based in Qatar.

Ooredoo has now advised its customers to take adequate precautions and not to fall for such scams. It has urged people to be well informed and protect their data, saying the company would never contact customers over third-party apps, according to Gulf Times.

In a statement, Ooredoo said that people should avoid requests to share personal information over the telephone at all costs.

The company reiterated that it would never call customers on the phone to collect personal information or payment details. Even if payment details are necessary, other means will be used to obtain it, Ooredoo said, according to The Peninsula.

People have become increasingly dependant on mobile phones in recent years, and the scammers have been trying to take advantage of the situation.   

Once scammers get one’s personal and payment details, they will be able to create credit cards or even take bank loans.

The Federal Communications Commission (FCC) says personal data thus stolen could also be sold illegally.

“We recognise fraudsters are employing ever more sophisticated techniques in their attempts to defraud our customers, and we’re taking every precaution to help them keep their data safe and secure,” Ooredoo’s PR and Corporate Communications Director Manar Khalifa Al Muraikhi was quoted as saying by Qatar Tribune.

Fraudsters have been recently using a scam where users are sent messages saying they have won millions in cash as a prize.

They then say that to receive the money, one will have to provide anything from personal information to the ICC-ID (Integrated Circuit Card - ID) found at the back of the SIM card.

Ooredoo has stressed that in almost all cases, no prize exists and the scam is purely to obtain personal information for dishonest purposes. 

Customers can report such fraudsters by calling 111 or writing to fraudcontrol@ooredoo.qa.

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