PHCC receives Canadian Diamond Accreditation Certificate
The Primary Health Care Corporation (PHCC) has achieved the Diamond-level accreditation certificate from Accreditation Canada International (ACI).
It is the highest level of accreditation award possible under the program and awarded to highly committed and quality-oriented organizations that monitor outcomes, use evidence and best practice to improve services.
This comprehensive assessment is based on the evaluation of a set of standards and criteria related to quality, safety, risk management, and ethics of medical and support services, including finance, information technology, human resources, infrastructure, and management, and the Diamond Certificate comes as a new step on the road to success.
Dr. Maryam Abdul Malik, Managing Director of PHCC, said that the Corporation was able to obtain the Diamond Level certificate from ACI, an international and accredited body that helps health organizations around the world through an ongoing process of assessing the quality of health and social services provided against international standards of excellence.
"Accreditation Canada certificate includes the effective participation of all leaders and officials at PHCC, frontline staff, patients, their families, and our community partners, as they work hand in hand to benefit from the available resources in the best way, increase efficiency, improve the quality of health services provided, and minimize risks.
The process of obtaining the ACI certificate constitutes a cornerstone for the launch and a continuation of quality improvement and patient safety initiatives, which enables PHCC to systematically and continuously evaluate and improve its services, in addition to supporting changes in policies and procedures, reducing risks, meeting and promoting the needs of partners, their families, and their values and beliefs.
Thus, PHCC has become one of the internationally recognized institutions with a global primary health care system that serves its citizens, residents, and visitors. Obtaining the ACI certificate will also contribute to the continued commitment and credibility to improve the quality of health services provided to our partners," she added.
PHCC has completed the assessment to obtain the ACI certificate by following two approaches: communicating remotely with ACI residents and visiting the websites between November 2020 to March 2021.
This was a new approach suggested by ACI; PHCC should submit the required documents on time to residents accredited by ACI.
The assessment team then reviewed the documents submitted against the requirements and held virtual meetings with committees from the Primary Health Care Board. Committees membership was determined according to the requirements of ACI and PHCC was one of the first to apply this approach on.
Despite the ongoing pandemic, it was an opportunity for PHCC staff to show their best, present the wonderful work they have done during the challenging pandemic, and provide the best services according to international standards of excellence in all clinical administrative departments.
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Cover Image Credit: PHCC Qatar