Doha Bank Lulu Credit Card - Some fine print

By sbarnwal

I recently applied for Doha Bank Lulu Credit Card and they gave me not only Lulu Credit card but also a dream card. A Doha Bank employee came to my office and collected all the documents and took sign on the forms. Once I received the card and got it activated, I came to know couple of things which were not mentioned anywhere before:

1. There is a Credit Card Cancellation charge of QAR 300 on Doha Bank Lulu Credit Card and QAR 150 on Dream Card as told by the Call Center representative of Doha Bank. Even though I don't use the card and want to cancel it.

2. By default I cannot make 100% repayment of my credit card balance. Only 3% is recovered by Doha Bank on a monthly basis. This in turn results in paying hefty interest on the balance amount. If I want to make payment of 100% of my credit card balance then I need to visit the branch and sign a separate form for this purpose.

Both of these conditions are very strange and don't know if QCB allows banks to charge credit card cancellation fees and also of fooling customers on their repayment schedule.

So be careful next time when you apply for Doha Bank credit card, just enquire on these two things as the sales person of Doha Bank won't tell you this.


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By vijay2200• 6 months 1 week ago.

I also facing the same issue. Doha bank representative are not indicated any charges for cancellation at the time of signing documents . Also bank renewed the card without my consent. Bank representative was not mentioned annual charges for lulu card and after an year they charged 100 riyal without informing us. I paid all pending amount in the credit card. Now they asking cancellation charges 500 for both card.

By Molten Metal• 9 months 1 week ago.
Molten Metal

If you are good all this world will be good.

By 123john• 9 months 1 week ago.

Doha bank policies are worst pertaining to credit card.My lulu credit card could not collect on time so they cancelled ( as per Manager). however their system shows something else and they charged annual fees, late payment fees ... and now I want to settle account, they are also asking for cancellation fees together it comes 900QR.

By Paladin• 2 years 4 months ago.
Rating: 4/5

Doha Bank is the worst bank with refers to its credit card, every time they sending you lot of charges & you are not aware which transaction and didn't specifically mentioned on the statement.

By balajiat2106• 2 years 4 months ago.
Rating: 5/5

I have a similar issue with DOHA bank. I requested for LULU card because of 5% cash back. But the executive added a platinum dream card with a priority pass facility which costs 500 riyals. When i went to branch to report this, they told its not possible. I said my card is not even activated too. But they are helpless. They made me to visit their branch several times with no result. Except the manager, all are rude. I wrote a letter stating to waive off the charges. But they cancelled my card and asked me to pay the cancellation charges. Overall it is a bad experience. My suggestion to all: Please visit the bank site for all regulations and please be aware before signing in the application. If possible, take a video when you are filling application because sometimes the sales executives fill few things after taking your signature. Beware of Doha bank.

By dominic11• 3 years 10 months ago.

silenceisgood: Could you ask your colleague which cc he or she has? QNB appears to offer a no-fee card.

By GIRISURE000• 3 years 10 months ago.

It is much better to pay one time cancellation charges, rather annual fee every year as charged by other credit cards.

By Commercial Bank• 4 years 3 weeks ago.
Rating: 4/5
Commercial Bank

Hello this is Commercial Bank :), our simplest credit card package is free for the first year, and you can pay off 100% of the balance at the end of every month with no charge. What's more, you're automatically enrolled in our Rewards scheme, where points earned for credit card spending can get you free flights and meals out.

By pbh2011• 4 years 9 months ago.

Hi Sanjay & all,

I have dis card & settle my card bill when I want thru Doha bank online banking..3% is just the min due which gets deducted from my acct automatically..I'm free to make extra payment anytime..this only gives me more flexibilty to plan my finances.

Lets be honest..v took this card because of the 5% saving @ lulu and free for life..infact it is 10% saving in ramadan..which card is giving you this benefit on weekly groceries ?? We have all been in countries where card payments r made by cheque and interest rate is 3% per month and those cards were not even giving these why crib?

Try Ur Lulu card will save u a lot more money than anything else

By Mary Catherine• 4 years 10 months ago.
Rating: 2/5
Mary Catherine

If none of these charges are stipulated in the documents you read and signed, file a complaint with the Qatar Central Bank.

By sbarnwal• 4 years 10 months ago.
Rating: 5/5

The problem is to have 100% payment done automatically through my account I have to visit their branch which is a big hassel.

When you apply for the card they come to the office with all the forms, at that time itself they should provide this information about the reapayment schedule that by defalut there would be only 3% of outstanding repayment and if I want to make 100% repayment then I have to sign another form. Then its acceptable.

I have not heard any other bank having this practice of recovering only 3% as repayment by default. Another bigger surprise was the cancellation charges which is stupidity.

By cherukkan• 4 years 10 months ago.

As said by lion1980 the 5% is set by default to be settled from your account automatically. I don't have a DB Card but my payment condition with other two banks are 5% still I can pay my balance by 100% through ATM or through net banking. I think it should be the same case for Doha Bank also.

By minnu• 4 years 10 months ago.
Rating: 4/5

I am customer of the subject card an iam not paying any interest as they take full amount of the credit I purcahsed. But I want to know the 5% bonus is given by Lulu or Doha Bank. if it is by Doha Bank, it is interest money whhich is Haram (prohibited by relegion) for Muslims.

By lion1980• 4 years 10 months ago.
Rating: 4/5

I do not have the above said card, but re-paying 100% is something anyone can do on their balance. It's just that the automatic setup to recover will be 3% as you mentioned.

Either you pay cash or transfer online when it's due.

Also as you mentioned you should be able to make a request to reciver 100% automatically.So why moan about this normal matter?

Ofcourse the cancellation charge is STUPID! :)

make a complaint to the QCB!

By silenceisgood• 4 years 10 months ago.

Thanks for confirming this, i am DohaBank customer and their credit card sucks.

I am thinking of changing bank. :-) just because of credit card issue.

My collegue is some other bank customer, have a free for life CC with access to Airport loungues..... wow.

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