attitude of certain airline staff

shoeaddict
By shoeaddict

had an early morning flight and unfortunately the ground staff of this highly praised airline was giving attitude to all of the passengers boarding."what's slowing the line?"and "could you move faster?" was the line being thrown around passengers by this ground staff so early at 5 am.i understand that they are usually under a lot of stress but that being said,well don't we all?
onboard,we were treated to a different kind of attitude as a passenger boarded asked for a earplugs because the woman seating behind him cant pacify her baby crying,the response was "we dont carry earplugs, so why dont you take your seat sir." as to a better response would be "i see what i can offer you and the crying baby onboard."
so,if in case these airline staff doesn't know that we pay plane fare and we demand good service if not the best.imagine if the passenger told the stewardess "i want a full refund of my plane fare pronto!"what could have been her response?
i have been enlightened by these staff and not only did get the name of the ground staff serving attitude,i am going to write their airline HR to retrain their very COURTEOUS and HIGHLY PROFFESSIONAL STAFF.ugghhhhh the joy of flying indeed!

By azilana7037• 10 years 4 months ago.
azilana7037

Yup...I am...my fiance's a bad influence on me...lol

By anonymous• 10 years 4 months ago.
anonymous

Azilana, you racist! :)

By azilana7037• 10 years 4 months ago.
azilana7037

I hate to be branded as a racist...but I wonder what is the nationality of the ground personnel and the stewardess...

It could be a good topic why "the attitude"?

By shoeaddict• 10 years 4 months ago.
shoeaddict

youve made my day,,,no longer will i write a letter of my harrowing experience onboard your beautiful airline but i will BLOG about it to all my readers and let's see who gets what in the end.hahahahhaha

By shoeaddict• 10 years 4 months ago.
shoeaddict

i dnt have a wailing baby inside the house(because i do the wailing myself)and i pay for my rent and all.that being said,i dnt let my roomates push me around like cattle and shove me to hurry up in the bathroom or just be rude because they can.are you serious?i dnt like to be treated like a doormat,,,neither should you!!!

By shoeaddict• 10 years 4 months ago.
shoeaddict

it soo sad that they are...unlucky for me who bought business class tickets from this airline only to be treated like sheep being herded for slaughter.

By shoeaddict• 10 years 4 months ago.
shoeaddict

unfortunately i am...and if you comment one more time ill make sure youre the one who will be getting the brunt of my impatience.the nerve of people who comment just for the sake of commenting.GROW UP!!!

By Typhoon-2012• 10 years 4 months ago.
Typhoon-2012

Frequent flyers will be suprised that they get better service from low cost and no so famous airlines then from the so called five and six star airlines

By mallrat• 10 years 4 months ago.
mallrat

some people are not in the best mood in the (earLy) mornin'

iam one of those.

beware

when my lips begins to pout.

.

give me attitude and il Let u eat ur attitude:P

By s_isale• 10 years 4 months ago.
s_isale

kts it cannot happen in a western airline./...

By kts1969• 10 years 4 months ago.
kts1969

The girls and the guys are so well behaved . Kudos and keep up the great work . Fly United one time and your tongue shall wag no more!! Talk about hags and frumps on board a plane as flight crew - United sets the benchmarks!!

By anonymous• 10 years 4 months ago.
anonymous

shoeaddict: you should try travelling via Yemen airways next time (:

It's by far the worst airline in Asia, I cannot think of a worse experience ever."

By Captain_Lost• 10 years 4 months ago.
Captain_Lost

Dear Shoeaddict,

You'll be waisting your time and efforts by writing us long complain, which will either not get to us or if it did, we will not bother to open it but then if it is really your lucky day and we read your letter, we'll simply not take any action. Best we'll do with your letter is that we'll wrap our sandwich in it and enjoy it at lunch.

I hope you fell the joy of "Riding" with us next time,

Sincerely,

HR Manager

"So called" 5 star Airline

By drsam• 10 years 4 months ago.
drsam

u didn't answer the question! what was holding the line? could it move faster? maybe they were right, someone may have blocked the way/moving to slow!

By dikard• 10 years 4 months ago.
dikard

Dear shoeaddict, you will be wasting your time on futile communication if that airline happens to be Qatar Airways

By ishu369• 10 years 4 months ago.
ishu369

dont expect a reply.

i had filled up a feed back form and send to one of the airlines and nothing happened.

By t_coffee_or_me• 10 years 4 months ago.
t_coffee_or_me

you mean only you can rant.

By Sal• 10 years 4 months ago.
Sal

chill

By Sal• 10 years 4 months ago.
Sal

...one pays reasonable fare, the plane Leaves on Time and Arrives Safely and On Time, there's little really to complain about.

To think of it, its far worse to be stuck for a year or more (because you gave your cheques) in a villa or an apartment in a compound that doesn't do any service when you need it and the plumbing doesnt work so well. I know people who suffered a whole year with that kind of stuff.

In duration, the plane journey is only a few hours or about a day at most; and you havent said they did not serve the usual food and drinks and neither did you say the food was bad. So what if a wailing a baby kept you up. dont we experience that at home too?

So just

By anonymous• 10 years 4 months ago.
anonymous

There are lots of newly employed crew and ground staff who are not professionals in their field. They doesn't know how to handle the passengers properly. If you are talking about the Star ranked Airlines I am not expecting a favourable reply from the HR Department. Either they will tell some excuses justifying their staff or will keep quite on your letter.

Recently I had some experiences in another Airlines and a message was sent to their Guest Relations Managers. I got a reasonable reply from them that they will take care of such issues, will try to solve it from their end as early as possible and in order to compernsate me they offered some privilege miles free of charge.

By Captain_Lost• 10 years 4 months ago.
Captain_Lost

LOL @ Prism's Comment.. Nice 1 :)

So, its Qatar Airways

There is no excuse to justify such behavior, i mean people risk their lives when they get onboard. Plane crashes are always fatal. So they should treat us nicely as we are honoring them by spending Last moments our lives with them.

Jokes apart ...

THAT IS SAD !!!

By RADIUS• 10 years 4 months ago.
RADIUS

That will be airlines staffs new year resolutions. :):P

By chevydjak• 10 years 4 months ago.
chevydjak

if i will be treated badly during my flight...i'll make her life miserable during that flight and make sure that I'm gonna be her unforgettable passenger :)

By chocolate• 10 years 4 months ago.
chocolate

For a change it's not Qatar Airways

By timebandit• 10 years 4 months ago.
timebandit

I would like to have the opportunity of reading the airlines reply if possible.

By s_isale• 10 years 4 months ago.
s_isale

you obviously are short of patience.....

By Shafran H89• 10 years 4 months ago.
Shafran H89

totally agree with nishantvshah.

the star raking is just for the name or the sake of it.

i have worked for one & was surprised to see how passengers being treated. finally i quit, coz i couldn't stand it or the attitude of the staff. as living beings, every one likes to be treated nice, oh! but only if the staff understands that point...

points which every employee in an airline should understand is that,

1, they get paid out of the revenue brought in by the customers.

2, every one has their own personal ups & downs, yet it is the responsibility of the employee to select the perfect job for them selves, (if they cannot handle the pressure they should not take up the job to make other peoples lives missarable) they should not at any cost show attitude to passengers, employees problems are not problems of passengers, regardless of what class a pax would travel, they have paid for the service & has done their part, it is the sole responsibility of the handling staff to give the best out of them.

3, regardless of how much CEO's & executives runs behind strategies for a better business when the implemented ones arent being followed!!

By Mandilulur• 10 years 4 months ago.
Mandilulur

OK, so the staff wanted to board the plane so that YOU could leave on time and airline doesn't carry earplugs - oh, the humanity! Lol!

Mandi

By anonymous• 10 years 4 months ago.
anonymous

tsk, what's the airline?

By Prism• 10 years 4 months ago.
Prism

be ready for some fantastic advices in the morn..."ýou get what u pay (hinting economy class)", "thats why I always travel Business class (showing off)", "the crew must be under too much stress (if men- already have a GF of the kind or intend to have one. If women- just like that)"....:)

By nishantvshah• 10 years 4 months ago.
nishantvshah

it would be interesting to see the HR's response (im sure you will regret contacting them). keep us posted.

By thatsabhi22• 10 years 4 months ago.
thatsabhi22

SAD

By thatsabhi22• 10 years 4 months ago.
thatsabhi22

:(

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