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In my opinion , 20% is too much.
Tipping is not mandatory. It is done, when you feel that the person has offered good value .
In may instances, service charge is included in the ovrall bill .. always check that
In America, we normally tip between 15% to 25% of the total bill, depending on the quality of service and food we receive. In America I am a good tipper, as I know that the wait staff make minimal amounts per hour. I have adopted this same mind frame since coming to Qatar and normally tip around 20% of the bill. Is this too much? I dont want to insult anyone by not tipping enough, but dont want to go overboard either.