Professional Profile

I T  S U P P O R T  E N G I N E E R  Ansar Group Doha, Qatar November 2021 ‐ Current

Provided support for ERP applications, ensuring smooth operation and resolving any issues. Configured and installed POS systems and cash counters, ensuring proper functionality. Installed and maintained up-to-date computer hardware and software on desktops. Managed help desk ticketing system, addressing user inquiries and resolving technical issues. Installed and configured TSC and Zebra barcode printers on the ERP system. Managed fingerprint and biometric access for all employees, troubleshooting Windows-related issues. Configured Android and Windows portable data terminals for efficient stockkeeping inventory. Assessed and reported anticipated costs for replacing or updating computer equipment. Created and managed local purchase orders through the ERP system to maintain IT stock. Monitored servers to ensure optimal performance and address any issues promptly.

I T  E N G I N E E R  American University of Beirut Beirut, Lebanon August 2019 ‐ November 2021

Installed and configured the Epic Application system and provided general helpdesk support for users and students. Installed and troubleshooted printers to ensure proper functionality. Prepared computer labs and conference rooms for efficient use. Managed and handled tickets using the Team Dynamix system. Collaborated with the network team to troubleshoot network issues. Provided technical support for classes. Updated all PCs to Windows 10 operating system. Collaborated with the Security Team to apply Microsoft Authenticator for all users. Troubleshot hardware and software problems. Configured VPN for all employees. Worked on Ubuntu operating system. Was in charge of JCI Project meetings between American University Hospital and JCI Surveyors in New York. Configured Office 365. Configured Multi-Factor Authenticator for enhanced security. Backed up data and systems in accordance with corporate business continuity strategies.

I T  S U P P O R T  S P E C I A L I S T  Bank Audi Beirut, Lebanon March 2018 ‐ July 2019

Installed and configured hardware and software systems. Managed the Qnet ticketing system and resolved user inquiries. Troubleshot Hand Punch configuration for accurate time and attendance tracking. Provided general helpdesk support for various technical issues. Installed new advanced Canon printers for the Flexcube System across all branches. Supported the Uniflow system for Canon printers. Implemented backup and recovery solutions for desktops and thin clients. Prepared new Windows images using Acronis software. Authenticated NAC (Network Access Control) on all thin clients and desktops. Utilized Citrix Receiver for remote access and application delivery. Upgraded the Windows operating system on all ATM machines. Managed Active Directory and DNS configurations. Worked on printer sessions for the Bankmate system. Upgraded the operating system of all desktops and laptops to Windows 10. Upgraded the Qnet ticketing system and CCTV systems for all branches to Windows 10.

I T  S U P P O R T  S P E C I A L I S T  Bank Byblos Beirut, Lebanon June 2017 ‐ December 2017

Developed Virtual Desktop Infrastructure (VDI) for all branches, enabling efficient remote access and centralized management. Implemented the migration of all computers to thin clients and installed Citrix Receiver for streamlined desktop delivery. Formatted computers across all branches, ensuring optimal performance and security. Applied the Email Archiving project with EMC SourceOne software installation in head offices, enabling efficient email storage and retrieval. Deployed operating systems using Acronis Loader for standardized and efficient system setups. Provided general help desk support, addressing user inquiries and resolving technical issues.

I T  S U P P O R T  S P E C I A L I S T  ICC Group Beirut, Lebanon February 2017 ‐ November 2021

Worked as IT outsource engineer under ICC for Byblos Bank, Bank Audi, American University of Beirut.  Assisted with the installation of desktops, laptops, and printers, ensuring proper setup and functionality. Provided assistance with Office 365 installation and configuration, enabling efficient collaboration and productivity. Escorted support technicians to customer sites for problem-solving visits, ensuring effective resolution of technical issues. Conducted research to identify and evaluate new technologies requested by the team leader, facilitating informed decision-making. Removed broken or outdated hardware, replacing with new parts to achieve desired level of performance.

I T S U P P O R T  I N T E R N  Ramada Hotel Beirut, Lebanon November 2015 ‐ December 2015

Provided general helpdesk support for guests and employees, addressing their IT-related inquiries and resolving issues. Attended IT help desk training sessions for employees, acquired the necessary skills to handle common technical problems. Attended basic network training, covering fundamental concepts and troubleshooting techniques. Attended basic Windows Server training, including topics such as Exchange and Active Directory, to enhance understanding and proficiency in these areas