Professional Profile

We are seeking a skilled and motivated IT Support and Telecom Technician to join our dynamic team. The ideal candidate will have extensive experience in providing technical support, maintaining IT infrastructure, and managing telecom systems to ensure seamless business operations.

Key Responsibilities

• Provide technical support for hardware, software, and network-related issues.

• Install, configure, and troubleshoot desktop computers, servers, VoIP phones, and telecom systems.

• Maintain IT and telecom documentation, asset inventory, and configuration records.

• Collaborate with other departments to support internal systems and resolve issues efficiently.

• Monitor and maintain system performance, backups, and security protocols.

• Manage vendor relationships and coordinate telecom and network upgrades.

• Ensure compliance with IT policies and data protection standards.

Qualifications & Skills

 

• Proven experience (minimum 5 years) in IT support and telecom systems.

• In-depth knowledge of networking (LAN/WAN), Windows environments, and VoIP technologies.

• Familiarity with IT service management tools and ticketing systems.

• Strong analytical and problem-solving skills.

• Excellent communication and customer service abilities.