Professional Profile

Adaptable and service-driven professional with over four years of diverse experience in customer service, hospitality, and educational support roles across fast-paced environments. Proven ability to manage client interactions with empathy and efficiency, resolve issues proactively, and deliver high standards of service both in-person and through digital platforms. Bilingual with strong communication skills in English, Swahili, and Arabic, and a solid foundation in administrative support and special needs assistance. Committed to continuous learning with certifications in customer service and human resource management.