Professional Profile

• Expert in troubleshooting and resolving customer issues across Voice, A2P, FAX, and Calling Apps,

ensuring high customer satisfaction.

• Proficient in TCP/IP, DNS, routing, and switching protocols, enhancing network reliability and

performance.

• Skilled in identifying and escalating FAS, FAKE IVR, Call failures, Looping, and call quality issues

through Email, Teams, and WhatsApp for prompt resolution.

• Experienced with MRTG/PRTG for effective network monitoring and maintenance.

• Competent in analyzing CDRs to proactively mitigate potential company losses and manage traffic

for fraud detection.

• Vigilant in CLI/NCLI traffic monitoring and handling SMS alarms and escalations to maintain service

integrity.

• Adept at managing both local and international client interactions, requests, incidents, and

overseeing data environments.

• Proficient in L1 troubleshooting and collaborating with L2 support to resolve highly escalated

technical issues.

• Monitoring Voice/A2P systems and swiftly resolving SMS issues such as delivery failures, Fake DLR,

and spam traffic with relevant partners/operators.

• Quick at identifying network issues and resolving them within SLAs to uphold network stability.

• Knowledgeable in the configuration and maintenance of network routers and switches.

• Utilizing advanced monitoring tools like TMIB, Grafana, and Nobil Client to ensure continuous

network health.

• Providing comprehensive technical support to end-users, enhancing user experience and

operational efficiency.

• Responsible for administrative duties including preparing rosters, arranging shift schedules, and

participating in the recruitment process for new engineering talent.

• Spearheaded drive test operations for Etisalat and Hutch network integration and expansion,

encompassing 2G, 3G, 4G technologies.

• Poccess the knowledge of KPIs and Network Optimization.

• Experienced in working with technologis such as GSM/UMTS/LTE.

• Executed comprehensive Re DT/Full DT and CQT protocols to ensure superior call quality across

SSV/Cluster networks.

• Addressed and resolved customer complaints by implementing site adjustments, including Tilt and

Azimuth modifications, tailored to client specifications.

• Proficient in deploying advanced drive testing tools such as TEMS Investigation 24.2.1 and pocket

TEMS for accurate data collection.

• Conducted 2G/3G/4G Swap Rectifications and site optimizations to enhance network performance.

• Specialized in conducting UL/DL speed tests for newly launched sites, ensuring optimal data service

delivery.

• Developed detailed drive test reports and led competitive 2G/3G/4G Benchmark testing to maintain

industry-leading service standards.

• Expertly addressed customer complaints from VVIP, VIP, and corporate clients, ensuring swift

resolution of 2G/3G/4G network issues and enhancing user satisfaction.

• Spearheaded coverage and parameter optimization, significantly improving network performance

through meticulous troubleshooting.

• Successfully executed the planning, implementation, and optimization of Small Cell and Repeater

sites, including Huawei, ZTE, and Comba technologies.

• Innovatively designed and deployed 4th sector solutions to enhance coverage in areas with

previously limited network access.

• Played a pivotal role in configuring networks at critical locations in Sri Lanka, such as the Mullaitivu

army camp and Katunayake Airport, ensuring strategic connectivity.

Bachelor of Engineering in Telecommunication and

Networks

Birmingham City University / Colombo / Jan 2018

BTEC Higher National Diploma in Electrical/Electronic and

Telecommunication Engineering

Edexcel / Colombo / Jan 2012