Description

• Set operating goals and objectives to preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Achieve the restaurant operation objective by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
• Controls costs by reviewing portion control and quantities of preparation; minimizing waste; ensuring high quality of preparation
• Creates a positive team atmosphere among Team Members.
• Ensure that all reporting & control procedures in the operations, customer service, quality of production, Hygiene & Cleanliness standards, Maintenance & general administration are completed & in place according to company’s policy & chain operation manual.
• Coordinates efforts by establishing improvement in services policies and practices along with the Area Manager and Operation Manager.
• Builds company image by collaborating with customers.
• Maintains quality service by establishing and enforcing organization standards
• Contributes to team effort by accomplishing related results as needed.
• Supervises food and beverage service staff in accordance with operating policies.
• Maintains records of staff periodic manner and operating costs.
• Sets high standards for appropriate team behavior on shift.
• Handle customer complaints and respond efficiently.
• Maintain budget and employee records, prepare attendance, and pay bills or monitor bookkeeping records.
• Coordinate with maintenance department for service and repair of equipment and any other services.
• Effectively identifies outlets problems through reports and can ideate & execute to resolve the same.
• Ensure understanding of security procedures in restaurant.
• Estimate consumption, forecast requirements and maintain inventory.
• Conduct Training for the team as appropriate.
• Act as a liaison between outlet team & area/operation manager.
• Suggest ideas to conduct LSM activities as appropriate to the outlet type/location.

Information

Desired Skills & Experience

Excellent customer service skills Commercial awareness Flexibility Good interpersonal skills Communication skills Problem-solving skills Organizational skills Teamwork skills.

Location

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