Description

Summary of the Role

As a Software Support Engineer, you will be responsible for managing and resolving technical issues faced by users of our software products. The role requires a blend of technical expertise in software systems, problem-solving skills, and excellent customer service to ensure client satisfaction.

Required Skills

• Strong analytical and problem-solving skills
• Customer-service oriented with a knack for customer satisfaction
• Ability to work in a fast-paced environment
• In-depth understanding of software applications and systems
• Proficiency in using support ticketing systems
• Python software experience constitute as an advantage

Responsibilities

• Diagnose and troubleshoot software issues reported by customers
• Work closely with the software development team to communicate customer feedback and collaborate on issue resolution
• Maintain detailed records of customer interactions and support actions taken
• Contribute to product knowledge bases and support documentation
• Participate in after-hours on-call support as needed
• Responsabilities will implicate field support and field visits as well

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 2 years' experience in a customer support role for software products
• Experience with debugging and diagnostic tools
• Familiarity with Electronic Payments systems such as payment applications, payment gateways
• Proven track record of problem-solving and technical troubleshooting
• Excellent verbal and written communication skill

  Fresheners with driving license may apply Please send your CV to : pos.job2022@gmail.com and please mention your salary expectations.

Information

Desired Skills & Experience

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 2 years' experience in a customer support role for software products
• Experience with debugging and diagnostic tools
• Familiarity with Electronic Payments systems such as payment applications, payment gateways
• Proven track record of problem-solving and technical troubleshooting
• Excellent verbal and written communication skills

Location