Key Responsibilities: ● Provide exceptional customer service and uphold the highest standards of patient satisfaction. ● Greet and promptly acknowledge patients upon arrival and departure to build positive rapport. ● Interact with patients with the utmost professionalism and courtesy to ensure a positive patient experience. ● Promptly address patient inquiries and report concerns and/or complaints to appropriate personnel. ● Accurately schedule patient appointments and communicate with other team members as required. ● Ensure all patient paperwork is obtained and properly filed. ● Answer inbound telephone calls in a timely manner using exemplary phone etiquette. ● Document and promptly relay messages to appropriate personnel. ● Conduct follow-up correspondence on behalf of the practice as required. ● Sort and properly process inbound/outbound mail. ● Accurately collect and process patient payments and provide proof of payment upon request. ● Ensure all payments are accurately recorded within the payment system. ● Collect and maintain payment receipts and file as required. ● Conduct daily register reconciliation and promptly identify and report ledger discrepancies.