We are looking for a customer-oriented service representative.
· Maintaining a positive, empathetic and professional attitude toward customers at all times.
· Responding promptly to customer inquiries.
· Communicating with customers through various channels.
· Acknowledging and resolving customer complaints.
· Knowing our loyalty program inside and out so that you can answer questions.
· Communicating and coordinating with colleagues as necessary.
· Providing feedback on the efficiency of the customer service process.
· Managing a team of junior customer service representatives.
· Ensure customer satisfaction and provide professional customer support.
· High school diploma, general education degree or equivalent.
· Ability to stay calm when customers are stressed or upset.
· Comfortable using computers.
· 1-3 years Experience working with customer support.