Coordinates activities by scheduling work assignments, setting priorities, and directing the work of subordinate employees.
Evaluates and verifies employee performance through the review of completed work assignments and work techniques.
Identifies staff development and training needs and ensures that training is obtained.
Ensures proper labor relations and conditions of employment are maintained.
Maintains records, prepares reports, and composes correspondence relative to the work.
Reviews and verifies all cases for validity and accuracy; reviews public assistance cases to ascertain the correctness of client eligibility determinations and payment decision, and the appropriateness of the services provided.
Analyzes case records and interview information, subject to review by federal and state monitors, to determine the accuracy and timeliness of the agency’s evaluation of client eligibility and need.
Analyzes the nature and cause of errors to identify areas needing improvement in the department’s processes and systems for determining eligibility.
Reviews, analyzes, and resolves contested case reports.
Uses developed techniques to elicit cooperation and participation in potentially volatile situations.
Refers suspected fraud cases for review and investigation.
Serves as a liaison with staff and management concerning error trends and problem areas.
Contact all suppliers for checking the quality of the products and coordinating with service providers to ensure better services.