Description

• Manage projects within client relationships, working to carry out client goals while meeting company goals.
• Generate sales among client accounts, including upsetting and cross-selling.
• Operates as the point of contact for assigned client.
• Develops and maintains long-term relationships with accounts.
• Forecasts and tracks client account metrics.
• Identifies opportunities to grow business with existing clients.
• Coordinate with staff members working on the same account to ensure consistent service.
• Collaborates with sales team to reach prospective clients.
• Service multiple clients concurrently, often meeting deadlines.
• Keep records of client transactions.
• Communicating progress of quarterly, monthly, and yearly initiatives to stakeholders.
• Preparing account reports as requested by clients or supervisors.
• Collaborating with other teams and departments to meet client needs and create new opportunities.
• Negotiating contracts in the best interests of clients and organizations.
• Communicating with clients to understand their needs and explain product value.
• Collecting and analyzing data to learn more about consumer behavior.
• Resolving complaints and preventing additional issues by improving processes.
• Identifying industry trends.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.

 

Information

Desired Skills & Experience

• Analytical skills to review client data. • Customer service experience to handle clients from different industries and backgrounds. • Problem-solving abilities to help meet client’s challenges. • Organizational ability and attention to detail to manage multiple accounts at one time. • Time management and multitasking skills to transition among client accounts easily • Negotiation skills for creating and settling contracts • Knowledge of the most common and most recent industry best practices. • Exceptional verbal and written communication skills to converse with clients. • Advanced English level.

Location

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