Description

About Panache:
Panache is an award-winning Marketing and Events agency established in 2016, in Doha-Qatar. Main services include Online and offline Marketing Strategy development, Social Media Management, Branding and designing, Web Development, Photography, Video Production, and Events Management.

Our company is looking for a Client Success Associate to join our team.

Client Success Associate:

Reporting To:

• Client Success Manager

Responsibilities:

· Build and maintain relationships with clients to ensure client retention and service with their new requests

· Utilize your knowledge of what makes a project/event/campaign work to assist clients in executing the same successfully.

· Work with our teams to communicate the requirements for each client

· Delight our customers by managing expectations and ensuring success both internally and externally

· The execution of a variety of client engagement functions in order to improve client capabilities and to support successful fulfillment of client business goals

· Development, execution, and coordination of strategic plans to improve client success and capabilities by supporting the client's business goals, researching and investigating any client issues that could negatively impact client success, and coordinating remediation plans with the rest of the team, while ensuring adherence to established company and departmental policies and procedures

· Demonstrate leadership in exceptional Customer Service and Response

· Facilitate resolution of customer support issues

Information

Desired Skills & Experience

Qualifications for client success associate · Must have good communication skills. · Arabic would be an advantage. · Prior business or marketing experience/education. · Knowledge about different social media platforms. · Experience with Google Drive/Spreadsheets/Forms/Docs. · Able to use Microsoft Word, PowerPoint, and Excel. · Undergraduate degree. Job Type: Full-time Application Question(s): What is your expected total package? Language: Arabic (Preferred)

Location

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