Company Name: Arabian Automobile Association(24 Hours Roadside Assistance )
Preferred candidate : Male (Indians/Srilankan) Send CV to email@example.com
- Managing inbound and outbound calls in a timely manner.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Follow communication “scripts” when handling different topics
- Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
- Maintains call center database by entering information.
- Keeps equipment operational by following established procedures; reporting malfunctions.
- Updates job knowledge by participating in educational opportunities.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practice
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
Send CV to firstname.lastname@example.org