Description
Key Responsibilities:
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Operational Management:
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Manage daily operations, including scheduling, maintenance, and cleanliness of bowling lanes, billiard tables, and related facilities.
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Ensure compliance with safety regulations and maintain a safe environment for both customers and staff.
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Manage inventory, order supplies, and oversee equipment maintenance and repairs
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Staff Management and Customer Service:
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Recruit, train, and manage employees, including front desk staff, lane attendants, and maintenance personnel.
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Set performance expectations, provide regular feedback, and conduct performance evaluations.
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Create and maintain a positive work environment that encourages teamwork and high-quality service
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Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring a welcoming atmosphere.
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Financial Management:
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Prepare and manage the center's budget, including revenue forecasts, expense control, and cost analysis.
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Monitor financial performance and identify opportunities to improve profitability.
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Events Coordination:
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Coordinate and host events, ensuring a seamless experience for guests.
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Develop and maintain relationships with corporate clients, event planners, and community organizations to drive event bookings.
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Compliance and Licensing:
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Ensure compliance with all local rules and regulations including health and safety.
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Obtain and maintain all necessary licenses and permits whenever required.
Desired Skills & Experience
QUALIFICAITONS:
Bachelor's degree in Business Administration, Hospitality Management, or a related field.
Strong leadership, team management skills, and excellent customer service and interpersonal skills.
Financial acumen and budget management experience.
Strong problem-solving and decision-making abilities.
The General Manager of a Bowling and Billiard Centre position requires a dedicated and experienced professional with a passion for recreational entertainment.