Description

Job Summary:

IT Field Support is to provide technical assistance and support to end-users within an organization.   

Primary responsibilities are as of below:

1. Hardware and Software Support: Troubleshooting and resolving issues related to computer hardware, such as desktops, laptops, printers, and peripherals, as well as software applications used within the organization.
2. Installation and Configuration: Installation, setup, and configuration of hardware and software components, ensuring they function correctly and are compatible with the organization's systems and network.
3. User Training: Provide training to end-users on how to use new hardware or application.
4. Problem Diagnosis and Resolution: Diagnose and troubleshoot technical problems reported by end-users, either remotely or by visiting them on-site.
5. System Maintenance: Perform routine maintenance tasks such as software updates, security patches, and system backups to ensure the stability and security of the organization's IT infrastructure.
6. Asset Management: Managing Asset inventory and labeling.
7. Documentation: Maintain accurate records of support requests, troubleshooting steps taken, and solutions provided, which can be used for reference purposes and to improve future support processes.
8. Remote Support: use remote access tools to troubleshoot and resolve issues without needing to be physically present.

Information

Desired Skills & Experience

• Education and Experience – bachelor’s degree
• Experience 1-2 years exp
• Other requirements:
• Strong written and verbal communication skills

Location

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