Description

Approaches all encounters with guests and colleagues in a friendly, service-oriented manner

• Maintains constant communication with guests and on-site contact to ensure all expectations are met or exceeded

• Remains alert of complaints and or/unsatisfied guests and responds appropriately to ensure guest satisfaction

• Coordinates with other departments to arrange for the delivery of requested services.

• Maintains constant contact with kitchen staff to ensure complete effective communication between food production and food service

• Ensures all functions are set and staff is prepared and organized before required time on BEO

• Inspects table place settings, including table linen, china, glass, silverware and condiments for correct placement and ensures that each element is clean, undamaged and attractive

• Ensures proper setting of buffet tables and other food service tables

• Arranges for and ensures proper sequence of service for each event

• Supervises clearing and post function cleanup and garbage removal

• Maintains clean and orderly back areas, pre-function areas and storage areas

• Assures that all china, glassware, silverware, linen, etc are returned to their proper location after each event

• Supervises the handling, storage, and security of all catering service equipment and decor

• Assists with staff training programs

•Conducts regular staff meetings to build rapport and ensures colleagues are well informed

• Clearly projects the visions of the department and measures progress

• Attends weekly food and beverage meeting to continuously evaluate strategies and ideas for enhancement to benefit the guest experience.

• Reviews scheduling and labor needs to meet the guests needs as well as maximize efficiency

• Work with the Executive Chef to ensure appropriate inventories are stocked including food and beverage and non-food and beverage items used for Food and Beverage events.

• Work with the Event/Sales Manager(s) to ensure quality and accuracy of set-ups within all catering rooms.

• Become familiar with the computer systems and technology currently in use in the various food and beverage area

Information

Desired Skills & Experience

Location