I am writing to express my strong interest in the operation manager ( F & B ) position that you have advertised on indeed . I believe that my skills, experience, and passion for customer service and hospitality make me an excellent fit for this role.
As a former Duty Manager for the Living Adventure project managed by Accor for the World Cup 2022, I gained valuable experience in managing operations, coordinating with vendors, and ensuring that events ran smoothly. I am also proficient in PMS (hotelogix) system for registering guests, which helped me to provide seamless and efficient services to customers.
In addition to my project management experience, I also worked as an Information Operator (Customer Service) at Expo 2020 Dubai, where I provided exceptional customer service, addressed concerns, and provided solutions that exceeded customers' expectations. My hospitality experience as a Receptionist at Corinthia Hotel, coupled with my knowledge of the Opera system, has honed my front office skills and enabled me to provide outstanding services to guests.
Furthermore, I have experience as a cabin crew member, where I developed excellent interpersonal skills, conflict resolution, and problem-solving skills. As both an Operation and Customer Service Manager, I have honed my B2C and B2B skills, which include identifying potential clients, scheduling meetings, pitching proposals, and closing deals. Additionally, my experience in site visits, team leadership, and sales performance analysis has enabled me to drive results that exceed organizational goals.
I am confident that my diverse background, coupled with my skills in B2C and B2B, make me an ideal candidate for this role. I am passionate about providing exceptional customer service and exceeding customer expectations, and I believe that my experience, skills, and passion align with the requirements of this position.
Thank you for considering my application. I am excited about the opportunity to bring my skills and experience to your organization and to drive results that exceed expectations.