Description

Name             : Abdul Kalam Kuttiyil

Nationality     : Indian

Visa Type : Work-Yearly Resident

Professional Summary

A results-driven Professional Leader with extensive experience in IT Services, Support, Incident Management, Service Desk, Networking, IT Application, Testing, Project Management & Coordination. Skilled in Software SDLC, Quality Assurance, Risk Assessment, Testing, and Change Management, with a proven track record in Implementing successful IT Solutions. 

Skills - 

Trained and worked in PMP & ITIL V3/V4 frameworks. Experienced in Waterfall and Agile methodologies. Worked in full SDLC (Software Development Life Cycle). Also worked in ISO 27001 framework for Information Security & Audit. 

Experienced in IT Infrastructure, Maintenance, Installation, Networking, Support, Troubleshooting and Upgrades of Windows OS, Windows Server OS and macOS. 

Skilled in MS PROJECT, JIRA, ALM, SharePoint & MS Office. 

Proficient in PL/SQL, ORACLE, COBOL, UNIX & Mainframes. Strong working knowledge of ERP and CRM systems (Salesforce), as well as ATS and CAFM (CMMS). Well-versed in SaaS, PaaS, IaaS, and Azure. 

Knowledgeable in DNS, DHCP, SSL, iSCSI & NFS protocols, VMware vSphere, server file sharing, and firmware upgrades. Worked with CISCO Switches, CISCO IP Phones, Aruba Switches, Fortinet Fire Walls, Access Points, Routers, X`XCCTV and Network Printers. 

Proficient in Microsoft 365, AZURE AD, Microsoft Active Directory, Group Policies, ManageEngine AD Manager Plus & ManageEngine Exchange Reporter Plus. Worked with ITSM tools ServiceNow & ManageEngine ServiceDesk Plus.

Major Projects -  

• ITSM Coordinator for Qatar Museums, Qatar Steel, Qatar Aluminium, POWER CHINA, Kelvion Thermal Solutions & KEMCO. Networking Project for Durham Girl’s School.
• ATS Projects - MOPH (Ministry of Public Health), FIFA Arab Cup for CRA (Communication Regulation Authority), QCB (Qatar Central Bank).  CAFM Projects for Adara Group and Curve Hotel. 
• Deutsche Bank Asia Pacific & Middle East, - Banking and Finance Projects in Singapore and Bangalore.
• Health Care & Insurance Projects for Infosys, Bangalore

 Professional Details - 

• Sound Corporate & Retail Banking, Finance, Insurance, Health Care, Asset Management & Facilities Management Domain knowledge.
• Experience in Costing, Budgeting, Estimation, SOW (Statement of Work).
• Knowledgeable in the Procedures for Recruiting, Selecting, and Training employees.
• Qualified Communicator, fluent in English, has excellent Written and Oral Speaking and Comprehension skills.
• Experience in Business Development & Marketing.

Information