Description

The IT Support Assistant is responsible for providing technical assistance and support to end-users within the organization. They play a critical role in ensuring the smooth operation of computer systems, resolving IT-related issues, and assisting employees with their technical needs.Responsibilities:Respond to IT inquiries and support requests from end-users.Diagnose and resolve hardware, software, and network-related issues.Install and update software applications on user devices.Perform hardware maintenance and troubleshooting.Manage user accounts and access rights.Maintain documentation and contribute to knowledge base.Assist with system monitoring and maintenance.Manage IT inventory and procure new equipment.Conduct user training and provide IT education.Stay updated with emerging technologies and best practices.Qualifications:High school diploma or equivalent; relevant certifications or technical training is a plus.Proven experience in providing IT support and troubleshooting in a professional environment.Solid knowledge of computer hardware, software, operating systems, and networking fundamentals.Familiarity with common productivity applications and remote support tools.Excellent problem-solving and analytical skills, with the ability to prioritize and manage multiple tasks.Strong customer service orientation and effective communication skills.Detail-oriented and able to follow established procedures and guidelines.Ability to work both independently and collaboratively in a team-oriented environment.The IT Support Assistant is a key member of the IT team, providing essential technical assistance to end-users and contributing to the overall efficiency and productivity of the organization's IT infrastructure. They play a crucial role in maintaining user satisfaction and ensuring a seamless IT experience for employees. 

Information