Description

I’m Dhanushika Thathsarani.I have following experiences and qualifications.As a Management Assistant:• Provided comprehensive administrative support and exceptional customer service within the bank's operations, ensuring smooth day-to-day functioning.• Assisted in the meticulous processing of various financial transactions including loans, deposits, and withdrawals, emphasizing precision and adherence to regulatory guidelines and internal policies and bookkeeping.• Proactively addressed customer inquiries and concerns, swiftly resolving issues to uphold and enhance overall satisfaction levels.• Actively collaborated with team members to identify inefficiencies and bottlenecks in processes, participating in the development and implementation of solutions to enhance service delivery and optimize workflow.• Engaged in continuous professional development to stay abreast of industry trends and updates, incorporating newfound knowledge into daily tasks to foster efficiency and accuracy.  As a Branch Manager:• Spearheaded the seamless daily operations of the branch, meticulously overseeing all facets of customer service delivery and staff management.• Demonstrated adeptness in managing customer accounts, loans, and transactions, consistently providing prompt resolution to client inquiries and concerns, thereby fostering enduring relationships.• Innovatively implemented strategic initiatives aimed at elevating customer satisfaction levels and effectively promoting a diverse range of banking products and services.• Galvanized and motivated a cohesive team towards the attainment of branch targets, leveraging strong leadership skills to ensure alignment with organizational objectives while meticulously adhering to stringent banking regulations and compliance standards. My qualifications include Diplomas in Microsoft Office,Computerized Accounting and Graphic Designing.I can speak in Sinhala and English.I am committed to continuous growth and excellence in my career. I have valid QID& NOC.I am looking for a job immediately as well.

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