Description

Career objective

With over 4+ years of hands-on experience in providing technical support and system administrator, I am seeking an
opportunity to leverage my expertise in delivering efficient, cost-effective IT solutions in a dynamic environment. Skilled
in troubleshooting and resolving complex hardware, software, and network issues, I am confident in my ability to enhance
network performance, cloud computing, strengthen system security, and contribute to overall IT efficiency.

Skills
• System Performance Monitoring
• End-User Supports
• Ticketing Software Management
• Help desk & Technical Support
• Hardware and software installation
• VPN Configuration
• Basics of ERP (Oracle)
• OS (Windows, Mac & Linux)
• Digital Marketing

Areas of Expertise
• Networks troubleshooting and Configuration
• Servers, Switches, Firewalls and Access Points
• Cloud Computing
• Azure Administrator
• Microsoft 365 & Microsoft Exchange
• CCTV System & Punch Machine
• IP Printers (Canon uniflow)
• Procurement specialist
• Automation Software

Current Experience

IT SUPPORT ENGINEER – Al Faisal Holding (Marriott Tower, Qatar) (Contract) Dec 25 - Present

• Responsible for all systems and network administration. (Azure, Microsoft 365, Servers)
• UI / UX Design
• Provides user and Microsoft Exchange account maintenance as required.
• Provided 1st line technical support, answering support queries via ticketing tool, phone, and email.
• Following the evolution of all aspects: documentation and the proper processing of the ticketing operation.
• Provided support for Active Directory, including adding and deleting users and workstations, moving objects
between organizational units (OUs), updating descriptions, resetting passwords, and locking/unlocking user
accounts.
• Installed, upgraded, replaced routers, switches, patch panels, servers and network cables as needed
• Planning and managing data backups and disaster recovery operations.
• Outlook configurations, Maintenance & Microsoft 365
• Identifies and resolves technical issues and researches and recommends effective solutions.
• Provide operational support services for WAN and LAN technologies.
• Coordinate with network equipment vendors for hardware and software updates, repairs, and replacements.
• Provide L2/L3 technical support for hardware (PCs, IP printers, phones) and software.
• Deploy and manage software applications, licenses, and updates

Application Skills
• Microsoft Azure
• Microsoft Exchange Admin
• Microsoft 365 Administrator
• Ticketing Software
• Canva
• ERM Software
• Figma (UI/UX)
• Automation Software
• Digital Marketing

00974 7164 2897
faizankaleel49@gmail.com
Linkedin - Ahamed Faizan Kaleel

Information