Description

I am fatima, a creative, motivated and confident sCustomer service executive; with more than six years of experience.

 

What are my Skills :

 

-Proven customer support experience or experience as a Client Service Representative

-Track record of over-achieving quota

-Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

-Customer orientation and ability to adapt/respond to different types of characters

-Excellent communication and presentation skills.

-Ability to multi-task, prioritize, and manage time effectively\\

What are my duties: 

-Manage large amounts of incoming phone calls-Generate sales leads-Identify and assess customers’ needs to achieve satisfaction-Build sustainable relationships and trust with customer accounts through -open and interactive communication-Provide accurate, valid and complete information by using the right methods/tools-Meet personal/customer service team sales targets and call handling quotas-Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution-Keep records of customer interactions, process customer accounts and file documents-Follow communication procedures, guidelines and policies-Take the extra mile to engage customers. 

contact me to discuss more: Show number71578408 

Information