Description

Experienced Operations Manager with 15+ years of expertise in optimizing call center and customer service operations in diverse public sectors/industries such as healthcare, telecom, and transportation. Call Center startup expert. Road Tolling & Congestion Charge Zone Management. Proficient in driving continuous improvement, enhancing customer satisfaction, and leading large teams. ISO 9001:2015 and ISO 10000 certified, aiming to contribute to an organization’s customer experience and operational excellence.

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