Description

FathimaIfazath
hiffu20@gmail.com

Career Objective:

To join a highly competitive organozation where my skills and capabilities would be useful and effective. It is indeed a privilege for me to handle a challenging position which will be both beneficial to me and the organization I work with.

KeySkills:

Commitment, positive thinking and confidence in achieving targets, ability to take any kind of challenge and possessing a strong analytical mind, getting along wel lwith people,
Ability to work under pressure and meet dead lines.

Working Experience:

• Worked as Group Leader in Bavas Technosoft India Pvt. Ltd, Mangalore. (September 2010 to October 2013)
• Worked as a Senior Process Associate in Core Logic, Mangalore. (February 2007 to February 2010)
• Worked as a Customer Support Representative in Focus Care Infosys Bangalore.(January 2005 to December 2006)

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Projects Involved:

1. Bavas Technosoft India Pvt. Ltd, Mangalore

Dental Club, Auto Assistance Club Membership, Cable TV, Internet and Home Phone Service provider, Working for American Process.
Designation: Group Leader
Duration: 3 year and 1 month

2. Core Logic, Mangalore

Mortgage Banking, Working for American Process.
Designation: Senior Process Associate
Duration: 3 years 2 months

3. Focus Care Infosys, Bangalore

Auto Insurance Service Provider, Working for American process.
Designation: Customer support Representative.
Duration: 2 years

ScopeofWork:
 

• Selling of Dental and Auto Assistance club trial pack age to the customers and trying to collect the Credit/Debit card number for which the customer need to pay for their own shipping and Handling charges.
• Selling of Cable TV, Home Phone and Internet services and collecting the details of the customer including their Social Security Number.
• Worked as a Floor Supervisor / Group Leader and escalates the calls and verifies the customer’s information.
• Maintain the day to day data and maintaining of collated time sheets,creating and maintaining of daily / weekly / monthly reports and send it to my Manager.
• Giving Product training to the new employees.
• Handling three different processes.
• Calling up the Tax Collectors office and requesting the Tax Amount file to be sent along with the Tax Amounts.
• Cross Verifying the Amounts given in the file with the Tax Collector.
• Calculation and verification of the real property for American Tax Department.
• Quality control of the work processed on daily basis.
• Quality control of Cycle Management process.
• Seeing that Day to day work has been done without fail and reporting to the Managers about the Dailywork.

EducationalQualification:

• B.A–Karnataka state open university, Mangalor,(2007).
• 2nd PUC – St.Agnes College, Mangalore, (2004).
• S.S.L.C – St. Ann’s High School Mangalore, (2002).

ComputerQualification:

• Basics in computer application and internet properties.
• MS-Word,MSExcel,MS-PowerPoint.

Persona Data:

Husband’s Name :Mr. Kaashif Khan
Address & Tel: Villa#12,Street566,Zone56,AbuHamour,Doha
Date of Birth :20th April 1986
Gender : Female
MaritalStatus : Married
Nationality : Indian
Religion : Muslim
Languages Known : English,Kannada,Hindi&Malayalam
Passport Number : LShow number9413933
Date of Expiry : 19/05/2024

Declaration:
I,FathimaIfazathherebydeclarethattheinformationfurnishedistrueandcorrecttothe
bestofmyknowledge.

(FathimaIfazath)

Information