Description

Experienced and customer-focused Help Desk Operator with over 5 years of experience providing first-line technical support in fast-paced IT environments. Proven ability to troubleshoot and resolve hardware, software, and networking issues across various platforms, ensuring minimal downtime and high user satisfaction. Skilled in remote support tools, ticketing systems (such as ServiceNow, Zendesk, or Freshdesk), and incident management processes aligned with ITIL best practices.

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