JOB CATEGORY
Support Services
EMPLOYMENT TYPE
Full-time
JOB LEVEL
Mid Career
YEARS OF EXPERIENCE
5-6 Years
LANGUAGE
English
Jobseeker Gender
Male
Description
I am currently working in Ibex Global - Walmart campaign as a Lead Supervisor. Prior to that I was working as Team Coach in All State.
I’ve pursued and completed bachelor’s of science in computer science from Hamdard University(Pakistan). After joining Ibex I rose up to the position of a team coach in All State campaign within a couple of years. During this time I was responsible for KPI management, SLA management through schedule management of almost 30 member team that I had, Moreover, creating and presenting data analytic reports including evaluation reports to ensure customer service experience benchmarks are met.
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