Description

Dedicated IT Support Specialist seeking to leverage over 5.5 years of professional experience, including six months of hands-on IT support in Qatar, to deliver exceptional end-user assistance and system optimization in a dynamic retail or enterprise environment. Expert in L1/L2 technical support for Microsoft Dynamics 365 ERP (Finance & Inventory modules) and Sarasa POS, network troubleshooting (LAN/WAN, NAT/PAT), firewall configurations (Fortinet, Cisco ASA, Sophos), hardware/software installations, remote tools (TeamViewer, AnyDesk), Windows/Linux administration, backup/recovery, and printer/scanner maintenance. Committed to minimizing downtime, enhancing user satisfaction, and driving operational efficiency through strong problem-solving and communication skills. Based in Doha, Qatar, with a valid QID and immediate availability.

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