Description

Technical Support & Troubleshooting ▪ Responding to technical issues via phone and email ▪ Diagnosing hardware and software issues. ▪ Resolving technical problems related to operating systems, networks, applications, and devices. ▪ Providing support for common office tools, email systems, and productivity software. System Installation & Configuration ▪ Installing and configuring new software, hardware, and network systems. ▪ Setting up user accounts and permissions. ▪ Ensuring that new devices and systems integrate smoothly into the existing infrastructure. User Training & Support ▪ Providing end-user training for software and hardware. ▪ Helping users understand how to maximize productivity tools. ▪ Giving assistance for personal technology setups (like remote workconfigurations). Network Management & Monitoring ▪ Monitoring the performance of computer networks and systems. ▪ Configuring routers, firewalls, and switches to ensure secure and efficient network operation. ▪ Identifying and troubleshooting network problems (e.g., slow connections, security vulnerabilities). Security Management ▪ Ensuring the organization’s data is secure and that systems are protected from cyber threats. ▪ Implementing security protocols such as firewalls, encryption, antivirus software, and updates. ▪ Performing regular security audits to ensure compliance. Documentation & Reporting ▪ Creating detailed reports on system performance, issues, and resolutions. ▪ Keeping track of IT assets (hardware and software). ▪ Documenting common troubleshooting steps and solutions for reference. Backup & Recovery ▪ Ensuring that regular backups are performed for critical data and systems. ▪ Testing recovery plans to make sure they work when needed. ▪ Helping restore data after a system failure or disaster. Collaboration with Other Teams ▪ Working with other IT teams (e.g., developers, network administrators) to resolve complex technical issues. ▪ Assisting with the implementation of IT projects and system upgrades. ▪ Providing input on system improvements and upgrades. Remote Support ▪ Providing support to remote users and helping to set up and troubleshoot remote connections. ▪ Configuring VPNs and remote desktop solutions to ensure secure access. Hardware Maintenance ▪ Installing, maintaining, and repairing computer hardware (e.g., desktops, laptops, printers). ▪ Troubleshooting and replacing faulty hardware as needed. ▪ Keeping an inventory of spare parts and hardware resources

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