Description

PROFILE

 

Entrepreneur and Business Leader, enthusiast and highly motivated Team Leader offering 15+ years of experience in Business Development, Customer Relationship and Digital Marketing. Expert in Sales and Customer Service, Trusted advisor to the customer having strong negotiation and convincing skill. Competent to handle a large team and generate the desired output. Team Motivator to drive the team to success. Experience in Building Business Strategies and Service Enhancement planning.

 

EMPLOYMENT HISTORY

 

Sales and Service Head at Classic Roofing Solutions, Jharsuguda India

March 2021 – September 2022

 

·       Established the business in new regionsby developing new sales team. Successfully executed the projects. 

·       Recruited the goal oriented and self motivated team who brought in the success as per the strategy planned.

·       Researched the market competition to introduce new products and new concept with service.

·       Ensured a neat, safe and healthy sales environment at the workplace.

·       Senior Customer Support Officer at Lulu Contracting Company, Doha, Qatar

·       June 2018 – January 2019

·       Strong and effective co-ordination with customer for timely resolution.

·       Inter department correspondence to mend the service to its best.

·       Helped to increase customer return rates by providing excellent customer service at times.

·       Worked closely with sub-ordinates for data keeping and follow up for repeat business generation.

 

Principal Sales Consultant at Nowfloats Technologies Ltd., Mumbai, India

January 2017 – June 2018

 

·       Generating leads and bringing business closures for high value accounts through offline and online presentations.

·       Co-ordination with internal departments for activating services and bringing the customers on board and promote the client business in digital market through designated software of company.

·       Self Initiation for building theoretical analysis for product presentation on behalf of the entire Sales Department.

·       Revamped after sales service and Client Experience.

·       Won the award for being 'The Best Client Service'.

 

 

 

Manager Business Development at Infocom Network Ltd., Mumbai, India

 October 2015 – January 2017

 

·       Progressed through the rank from Senior Executive Business Development to Business Development Manager within a short span through my extra ordinary output.

·       Excellency in bringing high value closures and provided on boarding and training.

·       Achieved the personal and team goals by driving the team through a productive way.

·       Received Several Awards and accolades for sales and performance.

·       Received several recognitions for the team as well by guiding team for proper data mining and generating leads to conversion. Joined calls with sub ordinates for complex and high value customers

 

Independent Business Owner at Amigo Solutions, Mumbai

June 2009 – September  2015

 

·       Set up model for Customer Relations and after sales services for HVAC and Consumer Electronic Product.

·       Penetrated the business through SME Vertical and Corporate Sector.

·       An organization of 45 Strength to manage Sales and Service across the city  and beyond.

·       Build the organization to provide high quality customer service and mark the name of 'Amigo Solutions' in the market of HVAC in Mumbai region.

·       Being the owner of the company, was completely responsible for the Business Strategy, Service Management and Financial management as well.

·       7 years of Success in a completely diverse Industry.

·       Have been successful to get the contracts from Big Steel Giants in India like JSW, L&T and Govt Sectors.

 

After Sales Manager at Gandhi Entrance Automation Ltd, Mumbai

January 2007 – June 2009

 

·       Lead a team of 150 Engineers and skilled labours through India for Automation product installation and services.

·       Successful implementation of process for faster decision making and resolution.

·       Collaboration across multiple sections to provide immaculate customer service.

·       Empower team with decision on the field for quick issue resolution.

·       Physical inspection of the prestigious projects before commissioning.

 

Senior Executive Office Administration

January 2004 – June 2006

 

·       E-Request handling.

·       Preparing quotes and doing the follow ups.

·       Preparing monthly, weekly sales reports.

·       Assisting HR Team preparing salary sheets.

·       Handling inquiries, preparing quotes and keeping track of conversions.

 

 

Information