Description

IT Support Specialist with 4 years of experience in providing L1/L2 technical support, system maintenance, and network troubleshooting. Skilled in installing, configuring, and managing Windows-based environments, including Windows Server, desktops, laptops, and network devices. Experienced in handling user support, system upgrades, and preventive maintenance to ensure smooth IT operations. Strong knowledge of firewall configurations (Fortinet), switches, IP phones (Yealink, 3CX), and CCTV systems. Adept at documentation, coordination with cross-functional teams, and delivering user training. Committed to maintaining high service standards and staying updated with the latest IT technologies.

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